Analyst

Job Description

KYC Analyst Experience

• Freshers (Immediate Joiners Preferred)
• Up to 4 Years of KYC/AML Experience-KYC Analyst

Key Responsibilities

• Review customer onboarding and KYC documentation to ensure completeness, accuracy, and compliance.
• Verify client information through internal and external sources.
• Update customer records and internal systems accurately and within defined timelines.
• Identify discrepancies, inconsistencies, or potential risks and escalate appropriately.
• Conduct KYC due diligence in line with regulatory requirements and bank policies.
• Understand and apply global KYC, AML, and Compliance standards.
• Support periodic reviews, remediation activities, and ongoing customer due diligence processes.
• Maintain high standards of data quality and operational excellence.

Required Skills

• Strong understanding of KYC, AML, CDD, EDD, PEP, and Sanctions concepts.
• Good analytical and decision-making capabilities.
• Strong written and verbal communication skills in English.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Basic understanding of banking and financial services.

Preferred Qualifications

• CAMI Certification preferred.

Do

• Support process by managing transactions as per required quality standards

• Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner

• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue

• Update own availability in the RAVE system to ensure productivity of the process

• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions

• Follow standard processes and procedures to resolve all client queries

• Resolve client queries as per the SLA’s defined in the contract

• Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients

• Identify and learn appropriate product details to facilitate better client interaction and troubleshooting

• Document and analyze call logs to spot most occurring trends to prevent future problems

• Maintain and update self-help documents for customers to speed up resolution time

• Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution

• Ensure all product information and disclosures are given to clients before and after the call/email requests

• Avoids legal challenges by complying with service agreements

• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

• Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions

• Assist clients with navigating around product menus and facilitate better understanding of product features

• Troubleshoot all client queries in a user-friendly, courteous and professional manner

• Maintain logs and records of all customer queries as per the standard procedures and guidelines

• Accurately process and record all incoming call and email using the designated tracking software

• Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business

• Organize ideas and effectively communicate oral messages appropriate to listeners and situations

• Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

• Undertake product trainings to stay current with product features, changes and updates

• Enroll in product specific and any other trainings per client requirements/recommendations

• Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client

• Update job knowledge by participating in self learning opportunities and maintaining personal networks

Deliver

No

Performance Parameter

Measure

1

Process

No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback

2

Self- Management

Productivity, efficiency, absenteeism, Training Hours, No of technical training completed