Job Description

Role Purpose

The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes

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Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications

	- Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, testing, staging, release, configuration and monitoring

	- Manage the IT infrastructure as per the requirement of the supported software code

	- On-board an application on the DevOps tool and configure it as per the clients need

	- Create user access workflows and provide user access as per the defined process

	- Build and engineer the DevOps tool as per the customization suggested by the client

	- Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure

	- Leverage and use tools to automate testing & deployment in a Dev-Ops environment

**Provide customer support/ service on the DevOps tools**

	- Timely support internal & external customers on multiple platforms

	- Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT

	- Ensure adequate resolution with customer satisfaction

	- Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved

	- Troubleshoot and perform root cause analysis of critical/ repeatable issues

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Deliver NoPerformance Parameter Measure

		1.
		Continuous Integration,Deployment & Monitoring
		100% error free on boarding & implementation

		2.
		CSAT
		Timely customer resolution as per TAT

		Zero escalation

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