Job Description

We are excited to offer you this new opportunity with Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project, your role as Procurement Team Lead will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.

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Responsibilities:

• Work with the team to ensure all incoming Procurement Services requests: PR to PO / RFX/ Contract Management are responded/treated on a day-to-day basis within the given language scope and within the agreed SLA and accuracy

• Meeting SLAs, Dashboard Reports, Handling client calls, Escalation process

• Manage all Procurement Services related processes on operational, policy, process, procedure, technical and migration documentation

• Direct communication with the client, addressing any escalations, ensuring timeliness and qualitative delivery and reporting

• Resolve/monitor resolution for all complex queries captured and recorded by team leaders, providing guidance on the tools and processes in scope

• Monitoring of Backlog and proactively follow up with assigned Teams

• Use problem management information proactively to assist in the recognition and prevention/resolution of recurring problems

• Perform problem analysis, trending and reporting, including root cause analysis for escalations

• Create different reports for Business / internal purpose; prepare daily, weekly and monthly reports

• Provide support to the various end users & managers

• Ensure adherence to process essentials and compliance to customer requirements

• Ensure the team is kept motivated and be responsible for performance evaluation (including 1on1 with all direct reports)

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Skills required::

• Advanced English language skills (written, reading and spoken)

• French language would be an advantage

• Excellent domain knowledge – Procurement / Customer Services / Quality initiatives

• Very good verbal/written communication skills

• Focused on process improvements

• Problem analysis and problem solving

• Strong customer focus orientation along with team spirit

• Excellent Management skills

• Ability to work with MS Office software packages (Excel and PPT especially), SAP/ARIBA

• Proactivity: assuming responsibility, actively involved

• Ability to work with numbers and large amounts of information

• Ability to keep tight deadlines, Planning and organizing capacity

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Benefits:

• Competitive salary with an attractive set of social benefits:

• Private Pension Plan;

• Monthly Benefit budget;

• Medical insurance;

• Life insurance;

• Christmas bonus;

• Childbirth allowance;

• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;

• Personal development in a multinational working environment through nice extracurricular activities with the team;

• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;

• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);

• Extra annual leave days depending on tenure within Wipro;

• BOOKSTER opportunities;

• Nice designed and central business office;

• Fruits, coffee and tea on the house;

• Winner Circle Points (WCP)& Long service award**(LSA) **platforms which offers the possibility of both non-monetary and monetary recognition;

• Employee Assistance program;

• Employee Referral Program with attractive incentive schemes

• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.