Openshift Lead

Job Description

Frameworks Tools: Hands‑on experience with Open Shift/Kubernetes, and web servers such as NGINX, Gunicorn, and Uvicorn."Programming Languages: Proficiency in Python language.

Observability: Familiarity with monitoring tools like Grafana and Prometheus.

Databases: Experience working with PostgreSQL, Cassandra, and MongoDB.

Caching: Knowledge of Redis for caching and performance optimization.

Cloud DevOps: Understanding of CI/CD pipelines, Linux environments, and automation scripting.

Collaboration: Ability to work effectively in agile, cross‑functional teams.

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Frameworks Tools: Hands‑on experience with Open Shift/Kubernetes, and web servers such as NGINX, Gunicorn, and Uvicorn."Programming Languages: Proficiency in Python language.

Observability: Familiarity with monitoring tools like Grafana and Prometheus.

Databases: Experience working with PostgreSQL, Cassandra, and MongoDB.

Caching: Knowledge of Redis for caching and performance optimization.

Cloud DevOps: Understanding of CI/CD pipelines, Linux environments, and automation scripting.

Collaboration: Ability to work effectively in agile, cross‑functional teams.

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• Provide customer support/ service on the DevOps tools

Timely support internal & external customers escalations on multiple platforms

• Troubleshoot the various problems that arise in implementation of DevOps tools across the project/ module

• Perform root cause analysis of major incidents/ critical issues which may hamper project timeliness, quality or cost

• Develop alternate plans/ solutions to be implemented as per root cause analysis of critical problems

• Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved

• Provide knowledge transfer, sharing best practices with the team and motivate

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• Team Management

Resourcing

Forecast talent requirements as per the current and future business needs

• Hire adequate and right resources for the team

• Train direct reportees to make right recruitment and selection decisions

• Talent Management

Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness

• Build an internal talent pool of Hi Pos and ensure their career progression within the organization

• Promote diversity in leadership positions

• Performance Management

Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.

• Incase of performance issues, take necessary action with zero tolerance for ‘will’ based performance issues

• Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below

• Employee Satisfaction and Engagement

Lead and drive engagement initiatives for the team

• Track team satisfaction scores and identify initiatives to build engagement within the team

• Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team

• Exercise employee recognition and appreciation

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Deliver No.Performance Parameter Measure

Continuous Integration, Deployment & Monitoring
100% error free on boarding & implementation

CSAT
Manage service tools

Troubleshoot queries

Customer experience

Capability Building & Team Management:

% trained on new age skills, Team attrition %, Employee satisfaction score