Techno Functional Consultant - L1

IT BA – UK Saving & Retirement

Role Purpose

Act as domain lead Business Analyst across a series of projects and workstreams within the digital transformation of the Policy Administration activities for a major Savings & Retirement business within the UK Life & Pensions sector.

IT BA – UK Saving & Retirement

Job Descripition:

Broad knowledge of the UK Savings & Retirement sector, particularly both individual and workforce pensions

• Significant Customer Services Transformation experience (multiple projects)

• Subject matter knowledge of core policy servicing processes (including scheme set up, customer service management, complaints, policy transfer processes)

• Core consulting skillset and / or significant industry experience in a strategic change capacity within the Insurance sector, with focus on core business analysis competencies

• Experience working in a hybrid or agile development area (e.g. developing user stories, working in scrum teams)

• Strong project management and stakeholder communication skills

• Exposure to digital and platform technologies in the UK Savings & Retirement

• Strong presentation skills, including verbal presentation and developing compelling PowerPoint presentations

Desirable skills:

Deep Platform Experience (FNZ ideally, TCS BaNCS, Sonata, i Pipeline also useful)

• Awareness of market trends in Insurance and specifically in Digital Underwriting, Customer Journey Transformation

• Knowledge and experience of Low / No-Code platforms (e.g. Appian)

• Data Analytics, AI and Machine Learning experience or exposure (particularly in the Insurance space with platforms such as KOFAX, Five9, Avaamo).

Deliver No.Performance Parameter Measure

Contribution to customer projects
Quality, SLA, ETA, no. of tickets resolved, problem solved,

of change requests implemented, zero customer escalation, CSAT

Automation
Process optimization, reduction in process/ steps, reduction in no. of tickets raised

Skill upgradation

of trainings & certifications completed,

of papers, articles written in a quarter