Job Description

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project and a new team, your role as S2S Helpdesk Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs, within energy and utility client industry.

͏

Responsibilities:

• Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;

  • Ensures that the phone/chat line is open at the beginning of the work program;

  • Helpdesk Level 1 support for the applications used within the Procure to Pay department (SAP, Supplier portal, Procurement e-tool, Provider data basis etc.): solves the level 1 tickets, follows the solution of the open tickets, escalates wherever the case to the level 2 (tests the solutions proposed by the experts in the case of the level 2 tickets whenever necessary);

  • Acts as single point of contact for the customer and communicates relevant information in order to ensure the customer’s satisfaction;

  • Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;

  • Ensures a structured and high quality communication related to the open cases;

  • Creates tickets to the IT support team whenever necessary.

͏

What will you bring?

- Foreign languages skills:

• Advanced English language skills (written, reading and spoken)

  • Advanced French language skills (written, reading and spoken)

  • Diploma / Degree holder or pursuing Bachelor Degree Courses;

  • At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk would represent an advantage;

  • Very good analytical and problem solving skills;

  • Customer-oriented;

  • Attention to detail;

  • Active listening combined with excellent written and verbal communication competences;

  • Knowledge of P2P (Procure to Pay) or Finance domains would represent an advance.

͏

Benefits for working with us:

• The chance to work for Top Employer 2024!

  • Competitive salary with attractive set of social benefits:

• Private Pension Plan;

  • Monthly Benefit budget;

  • Medical insurance;

  • Life insurance;

  • Christmas bonus;

  • Childbirth allowance;

  • Relocation package for candidates willing to relocate;

  • Great career opportunity to work for one of the biggest brands in the world in a unique work environment;

  • Personal development in a multinational working environment through nice extracurricular activities with the team;

  • Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;

  • Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);

  • Extra annual leave days depending on tenure within Wipro;

  • BOOKSTER opportunities;

  • Nice designed and central business office;

  • Fruits and coffee on the house;

  • Winner Circle Points (WCP)& Long service award**(LSA) **platforms which offers the possibility of both non-monetary and monetary recognition;

  • Employee Assistance program;

  • Employee Referral Program with attractive incentive schemes

  • The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.