Job Description

Splunk ITSI JC - 59755 Experience - 6- 10 Years NP - 30 days . Band B2/B3

JD:

Splunk ITSI: Expertise in utilizing Citrix observability data with Splunk IT Service Intelligence for comprehensive monitoring and analytics of Citrix environments.

· VDI and VM Observability: Proficient in monitoring Virtual Desktop Infrastructure (VDI) and Virtual Machines (VMs) for performance, reliability, and scalability.

· Open Telemetry, Kafka, and Splunk/Grafana: Hands-on experience with Open Telemetry for unified telemetry, Kafka for real-time data ingestion, and Splunk/Grafana for powerful data visualization and alerting.

· Data Science & Machine Learning: Proficient in Python, Tensor Flow, Py Torch, Scikit-learn, Pandas, Num Py for developing machine learning models for anomaly detection and root cause analysis.

· ETL & Data Analysis: Extensive knowledge of ETL techniques using Apache Airflow, Apache Ni Fi, and Spark.

· Distributed Systems & Cloud: Thorough understanding of Kubernetes, Docker, and service mesh technologies (Istio, Linkerd) with experience in AWS, Azure, and GCP observability services.

· Event-Driven Architectures: Experience with Kafka, RabbitMQ, and integrating observability into event-driven architectures.

· Time-Series Analysis & Predictive Analytics: Skills in time-series analysis for predictive maintenance and alerting.

· Security & Compliance: Ensuring observability data is managed securely and in compliance with regulations like GDPR, HIPAA.

·

͏

Performance Optimization: Ability to conduct root cause analysis and improve observability for system optimization.

Experience:

· Lead Observability Project in Citrix Environment: Directed the implementation of Citrix observability with Splunk ITSI, enhancing the monitoring of over 1,000 virtual desktops and applications. Improved MTTR by 40% and increased user satisfaction.

· VDI and VM Observability: Designed and deployed observability solutions for VDI and VMs using Open Telemetry and Splunk, ensuring performance and availability of critical applications and infrastructure.

· Advanced Monitoring & Analytics with Kafka and Splunk: Spearheaded the deployment of real-time monitoring solutions using Kafka for event streaming and Splunk for visualization and alerting in a high-traffic environment.

· Machine Learning-Driven Anomaly Detection: Developed and implemented machine learning algorithms in Python for anomaly detection in telemetry data.

· Cross-Functional Collaboration: Worked closely with SREs, DevOps, and development teams to enhance system reliability and incident response.

͏

Team Management

**Resourcing**

	- Forecast talent requirements as per the current and future business needs

	- Hire adequate and right resources for the team

	- Train direct reportees to make right recruitment and selection decisions

**Talent Management**

	- Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness

	- Build an internal talent pool of Hi Pos and ensure their career progression within the organization

	- Promote diversity in leadership positions

**Performance Management**

	- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.

	- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below

**Employee Satisfaction and Engagement**

	- Lead and drive engagement initiatives for the team

	- Track team satisfaction scores and identify initiatives to build engagement within the team

	- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team

	- Exercise employee recognition and appreciation

͏

Deliver

		No
		Performance Parameter
		Measure

		1
		Operations of the tower
		SLA adherence

		Knowledge management

		CSAT/ Customer Experience

		Identification of risk issues and mitigation plans

		Knowledge management

		2
		New projects
		Timely delivery

		Avoid unauthorised changes

		No formal escalations

͏