Job Description

Role:

The technical consultant professionals will provide technical expertise to plan, analyse, define and support the delivery of technical capabilities for clients transformation, enhancement, advanced problem-solving skills and support projects.

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Do:

• Independently work as an expert in the respective SAP technical workstream for an SAP implementation/conversion/development/enhancement /support project

  • High level design, detailed design and develop technical / integration solutions to meet those needs

  • Work with clients to understand their business needs and processes

  • Participate in technical and technology workshops to understand and deliver integration requirements

  • Drive client discussions to define the integration requirements and translate the requirements to the technical solution

  • Provide training and support to end-users

  • Write technical specifications and test plan for development team to ensure test driven development

  • Manage projects and timelines

  • Provide expert support to various projects and delivery engagements as and when required

  • Drive innovation/transformation agenda in large existing accounts, provide delivery

  • Provide delivery support and escalation management

  • Interaction with SAP and with party partners

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Deliver:

		**No.Performance Parameter Measure**

		1.

Job Knowledge

Consider existing skill levels & measure cross skills & upskills acquired to remain current on new development in respective SAP Technical module

		2.

Customer Satisfaction

As defined by clients SLAs

		3.

Manging change & Improvement:

Measure effectiveness in initiating changes, adapting to changes from old methods when they are no longer effective

Measure overall adaptability/flexibility to move from one project to another project

		4.

Functional Leadership

Measure effectiveness in accomplishing work assignments through subordinates; delegating & coordinating effectively

		5.

Customer Responsiveness

Measure Responsiveness & courtesy in dealing with external customer, internal staff, teammates in courteous manner

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