Cloud Solution Architect (PreSales)

Job Description

Cloud Solution Architect (Pre Sales)

Our Cloud Solution Architects are at the forefront of cloud transformation and AIOps innovation, combining strong technical expertise with customer-facing leadership. We are a global team that fosters a culture of mutual support, delivering strategic cloud solutions and trusted advisory services across multi-region cloud infrastructures.

As a Cloud Solution Architect, you will collaborate with globally distributed engineering, operations, sales, and support teams to help customers modernize their cloud operations and adopt next-generation AIOps capabilities. The primary purpose of this role is threefold: to lead Solution Architecture activities for AIOps initiatives, to support the sales organization through customer-facing presales engagement, and to occasionally serve as a Technical Project Manager leading project teams through successful delivery.

What You Will Do

• Lead customer-facing presales activities for cloud, observability, and AIOps opportunities across AWS, Azure, and GCP environments.
• Understand customer pain points and translate business and operational requirements into scalable solution architectures and transformation roadmaps.
• Prepare and deliver technical presentations, architecture workshops, solution proposals, RFP/RFI responses, and executive-level briefings.
• Coordinate and manage PoC activities, ensuring successful validation of proposed architectures and technologies.
• Serve as the primary technical interface between customer stakeholders, sales teams, delivery organizations, and global engineering teams.
• AIOps Solution Leadership: Develop solution strategies around incident management, monitoring, change management, DR/Chaos, Sec Ops, and Fin Ops using Real-time AIOps concepts.
• Advanced AI Orchestration: Define Agent-to-Agent (A2A) orchestration architectures using AWS Bedrock Agent Core to automate and streamline complex cross-functional workflows.
• Program & Stakeholder Management: Drive project planning, cross-functional alignment, risk management, milestone tracking, and communication throughout the full project lifecycle.
• Global DevOps Enablement: Coordinate with global teams to ensure successful implementation of proposed solutions across multi-region cloud infrastructures.
• Collaborative Innovation: Work closely with global peers to deliver best-in-quality services and maintain the stability of mission-critical systems.

Long Description

What You Need to Be Successful

• Strong experience in customer-facing solution architecture, presales, technical consulting, or technical project management roles

• Experience leading technical workshops, Po Cs, solution presentations, and architecture discussions with customers and executive stakeholders

• Experience developing solution proposals, Statements of Work (SOW), RFP/RFI responses, and technical documentation

• Experience designing, deploying, and operating applications in AWS environments

• Strong understanding of CI/CD and modern DevOps practices on EKS (Github, Jenkins, ArgoCD, Git Ops, Helm)

• Good exposure to logging and monitoring tools (Data Dog, Grafana, Prometheus, etc.) and the ability to position their value to customers

• Strong understanding of cloud-native infrastructure, Kubernetes, multi-cluster, and multi-account architecture

• Experience defining and presenting AIOps, observability, and infrastructure modernization strategies

• Strong communication and stakeholder management skills, with the ability to explain complex technical topics to both technical and non-technical audiences

• Experience managing multiple projects and coordinating cross-functional teams in global environments

• Experience troubleshooting and guiding resolution for complex production issues and translating them into long-term architecture improvements

Long Description

What Makes You Eligible

• A Bachelor's degree in CS or a related field or equivalent experience in Cloud Technologies

• Overall, more than 7 to 12 years of experience in Cloud Architecture, Solution Consulting, Presales, or Technical Project Management

• Minimum 3 years of experience using AWS is mandatory, and experience with at least one other public cloud environment such as Azure or GCP is required

• Proven experience leading customer-facing cloud transformation, observability, or AIOps initiatives

• Experience configuring infrastructure and operating customer services using AWS

• Experience with container orchestration using Kubernetes

• Hands-on understanding of Infrastructure as Code (IaC) tools, specifically Terraform, with the ability to position and guide their use in customer environments

• Experience coordinating global or multi-vendor project teams across delivery, engineering, and business stakeholders

• Ability to manage both technical depth and project-level ownership, including schedule, risk, issue, and stakeholder management

• Cloud-native mindset including self-healing, automation, observability, resiliency, and AI-driven operations

Long Description

Bonus Points if You Have

• Understanding of SRE principles and culture

• Experience in infrastructure modernization, cloud migration, or observability transformation programs

• Experience with AI/ML, Generative AI, LLM platforms, or On-premise GPU infrastructure

• Experience leading large-scale AIOps or observability initiatives

• Proficient ability to use one or more programming languages such as Golang, Python, Java, etc.

• Ability to proactively identify customer challenges and create practical, business-oriented solutions

• PMP, AWS Solutions Architect, Kubernetes, or similar technical/project management certifications

• Demonstrated drive for continual learning and technology leadership