Cloud Infra Sr Care Engineer

Job Description

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JD- Cloud Infra Care Engineer 3-5 Years Job Summary

We are primarily looking for a resource with Japanese Bilingual and prior knowledge in managing cloud network and troubleshooting Openstack/Kubernetes/Open Shift Clouds

Key Responsibilities

• Perform Log collection & Analysis, health check and Facilitate troubleshooting sessions between Customer & Global Care. RCA - Resolution Method of Procedure/ Troubleshooting Plan of Action, change implementation, it requires feasibility study, testing, MOP updates and instructing L2 teams to perform the change in the maintenance window.
• Reproduction of issues in customer updates and collect additional logs for analysis.
• CR implementation approval process by initiating LNI Process.
• Technical Sync with local Japan L2 (Live troubleshooting jointly with help of Remote Engr and Japan Eng via RDC)
• Communication for Access (Separate chat group between Remote Engr and Local Engr)
• Communication with CCTL in access approval workflow
• Japanese Translation of MOP& RCA
• Change Implementation (RDC as needed)
• Post validation of Logs and System
• SF ticket creation and communication with 3LS till closure
• For Emergency Cases -remote support for the recovery such as logs analysis, troubleshooting support and handling tickets post recovery.

Technical Skills

• Candidate should have end to end understanding of the 4G/5G in Telco Cloud
• In-depth knowledge of Cloud, Types of Cloud, Cloud Services
• Redhat Open Shift / Open Stack admin certification as mandatory.
• Should have good understanding of Compute/Storage / Network, hypervisor, K8s and packet accelerator technologies
• Knowledge and exp. in deploying and troubleshooting cloud using Openstack & Open Shift
• End to End Cloud Lifecycle Management
• Good Knowledge in Virtualization & Good hands-on in Linux
• Experience with cloud-native architecture and concepts such as Docker, Containerization, and cloud-native solution deployment.
• Prior experience with Products like CBIS/CBAM, NCS etc.
• Skills working on challenging technical problems and have a passion for solving problems

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Relevant Experience:

• 3-5 years with minimum 2+ years as Cloud Admin
• Strong Communication skills
• Team handling skills
• Analytical skills
• Presentation skills."

Mandatory Language Skill- good Bilingual Japanese and English