Job Description

Role Purpose : Proixy Lead

Exp : 7 +years

Location : Hyd,Pune

Below is the JD:

DDI (DNS, DHCP & IPAM) Subject Matter Expert

We are seeking a highly skilled DDI (DNS, DHCP & IPAM) subject matter expert with extensive experience in the DDI technology space. The ideal candidate will possess the following qualifications and skills:

Key Responsibilities:

• Infrastructure Projects: Demonstrated experience in planning, implementing, and supporting large-scale DDI infrastructure projects, including both physical (servers, appliances) and logical (software versions, product changes, data migrations) upgrades and migrations.

• Design and Deployment: Expertise in designing, deploying, and operationalizing DDI (DNS, DHCP, IPAM) infrastructure across new environments, ensuring a consumable and scalable service for internal stakeholders.

• Risk Management: Solid understanding of risk assessment and management, including the ability to address headwind challenges and assess downstream user or service impacts.

• Communication Skills: Excellent communication and interpersonal skills, with the ability to work constructively and collaboratively within a team as well as independently, across time zones, geographies, and languages. Proficiency in English is essential.

• Project Management: Understanding of industry-standard project management methodologies, tooling, and governance, with a proven track record of planning, documenting, and managing infrastructure project implementations.

• Technical Expertise: Must have expert-level engineering experience with DDI technologies such as Cygna VitalQIP, AMS & AMM's, EfficientIP, Infoblox, and F5 BIG-IP DNS.

• Network Protocols: Experience with network protocols including TCP/IP, UDP, and DNS.

• Automation and Scripting: Familiarity with automation and scripting languages (shell, Ansible, VBA, Python, JavaScript, JSON, API integration or development) is advantageous but not mandatory.

• Agile Experience: Experience working in an Agile team, participating in agile ceremonies, and a working knowledge of JIRA is beneficial.

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Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)

	- Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution

	- Conduct technology capacity planning by reviewing the current and future requirements

	- Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable

	- Strategize & implement disaster recovery plans and create and implement backup and recovery plans

**Manage the day-to-day operations of the tower**

	-  Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.

	- Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower

	- Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges

	- Develop shift roster for the team to ensure no disruption in the tower

	- Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.

	- Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps

	- Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

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Team Management Resourcing

	- Forecast talent requirements as per the current and future business needs

	- Hire adequate and right resources for the team

	- Train direct reportees to make right recruitment and selection decisions

**Talent Management**

	- Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness

	- Build an internal talent pool of Hi Pos and ensure their career progression within the organization

	- Promote diversity in leadership positions

**Performance Management**

	- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.

	- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below

**Employee Satisfaction and Engagement**

	- Lead and drive engagement initiatives for the team

	- Track team satisfaction scores and identify initiatives to build engagement within the team

	- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team

	- Exercise employee recognition and appreciation

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Deliver

		No
		Performance Parameter
		Measure

		1
		Operations of the tower
		SLA adherence

		Knowledge management

		CSAT/ Customer Experience

		Identification of risk issues and mitigation plans

		Knowledge management

		2
		New projects
		Timely delivery

		Avoid unauthorised changes

		No formal escalations

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