Job Description

Role Purpose : Wintel Lead

B3 || Pune /Chennai ;WO Rate :150k max

SR ID : D0000075683540010

SR Role : Wintel Lead L3

SR Skills : Technical Architecture

SR Location : Pune (India)

SR Band : Group B3

Roles & Responsibilities:

Lead – Wintel (Hyper-V & Virtualization)

Role Summary:

Looking for a strong SME with leadership capability in Hyper-V, Failover Clustering, Physical Servers, and Virtualization. Candidate should lead the Wintel tower, manage operations, and handle customer communications including daily and escalation calls.

Key Responsibilities

Act as Lead/SME for Hyper-V, Windows Server, Failover Clustering, and Physical Servers

Lead Wintel operations, manage customer calls, reports and ensure SLA adherence

Manage Hyper-V clusters, S2D (HCI), and VMware environments

Install, configure, and maintain Windows Servers (Physical & VM)

Handle hardware issues and coordinate with OEM vendors

Perform patching, health checks, and performance monitoring

Support File Server, Print Server, RDS, P2V, V2V, and Hyper-V Replication

Troubleshoot incidents, perform RCA, and minimize downtime

Experience Required

8+ years in Windows & Virtualization Infrastructure

Strong hands-on expertise in Hyper-V, Clustering, S2D, VMware

Experience leading teams and handling enterprise customers

Skills Required:

• 8–10 years of experience in Wintel Lead role, preferably in core Wintel support management.

• Proven experience in high-volume environments such as technical support operations.

• Strong background in manage team, ticket lifecycle management, and 24x7 support models.

• Excellent client-facing communication and stakeholder management skills.

• Ability to lead cross-functional teams and drive performance through metrics.

• Experience in consulting, root cause analysis, and requirement documentation is a plus.

• Applicable Bands for Project Role : B3/C1

• Applicable Location for Project : Pune/Chenai – India

• 3 days WFO

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Do

**Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)**

	- Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution

	- Conduct technology capacity planning by reviewing the current and future requirements

	- Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable

	- Strategize & implement disaster recovery plans and create and implement backup and recovery plans

**Manage the day-to-day operations of the tower**

	-  Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.

	- Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower

	- Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges

	- Develop shift roster for the team to ensure no disruption in the tower

	- Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.

	- Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps

	- Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

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Team Management

**Resourcing**

	- Forecast talent requirements as per the current and future business needs

	- Hire adequate and right resources for the team

	- Train direct reportees to make right recruitment and selection decisions

**Talent Management**

	- Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness

	- Build an internal talent pool of Hi Pos and ensure their career progression within the organization

	- Promote diversity in leadership positions

**Performance Management**

	- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.

	- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below

**Employee Satisfaction and Engagement**

	- Lead and drive engagement initiatives for the team

	- Track team satisfaction scores and identify initiatives to build engagement within the team

	- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team

	- Exercise employee recognition and appreciation

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Deliver

		No
		Performance Parameter
		Measure

		1
		Operations of the tower
		SLA adherence

		Knowledge management

		CSAT/ Customer Experience

		Identification of risk issues and mitigation plans

		Knowledge management

		2
		New projects
		Timely delivery

		Avoid unauthorised changes

		No formal escalations

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