Job Description

Role Overview

We are seeking a highly skilled Innovation Center Engagement Lead with strong consulting experience and expertise in strategic customer engagement. Innovation Center Engagement Lead ensures that the Innovation Center operates not as a facility, but as a high-credibility, revenue-influencing, and brand-defining experience engine, requiring continuous on-site leadership, orchestration, and ownership.

You will collaborate with senior leaders, lead multi-disciplinary teams, and bring a business development mindset to innovation engagements, helping clients achieve sustainable digital transformation through human-centred solutions and strategic deal positioning.

Experience Required: Minimum 10 years in consulting with a strong track record in technology-driven business transformation.

Key Responsibilities

Strategic Experience Design & Customer visit execution Leadership

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Own end-to-end design and leadership of experiential innovation journeys for customers, government delegations, partners, and executives.

Curate thematic innovation roadshows aligned to business priorities such as digital transformation, remote operations, and frontier technologies (e.g., Omniverse, quantum, mixed reality).

Create compelling storytelling flows that integrate demos, videos, prototypes, and future-industry narratives.

Partner with demo owners to customize and personalize experiences, ensuring strong business relevance and executive resonance.

Innovation & Market Insights - analyze trends and tailor strategies for Banking, Financial Services, Energy, Utilities, or Manufacturing sectors.

Deep Planning, Dry Runs & Visit-Day Execution Excellence

• Lead detailed visit planning and runbooks covering agendas, demo sequencing, room readiness, and visitor persona mapping.

• Conduct on-floor dry runs to validate flow, timing, transitions, and multi-demo coordination, eliminating operational surprises.

• Act as the on-site execution lead on visit day—managing hospitality, guest movement, executive availability, and real-time issue resolution.

• Enable senior leadership walkthroughs and presenter readiness; ensure content is aligned to live digital and immersive infrastructure.

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Innovation Center Operations & Infrastructure Management

• Own day-to-day operations of the Innovation Center, ensuring readiness across technology, connectivity, AV, immersive zones, lighting, sensors, and display systems.

• Ensure all emerging tech zones, Po Cs, prototypes, and immersive experiences are production-ready and continuously refreshed.

• Maintain health of complex, multi-technology environments including AI, robotics, drones, MR/VR, digital twins, and IoT platforms.

• Oversee service partners and maintenance activities hands-on to ensure zero disruption and quality completion.

On Boarding Demo locally, Content & IP Lifecycle Management

• Govern demo onboarding, customization, versioning, refresh, and retirement cycles.

• Lead development of digital content including briefing decks, demo videos, storyboards, and data-driven exhibits..

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In Person Cross-Functional & Ecosystem Orchestration

• Act as the in-person integrator across Practice Heads, Engineering/CTO teams, Ventures, Sales, Design, Labs, and domain experts.

• Coordinate closely with leadership and government relations teams for dignitary and strategic visits.

• Drive collaboration with hyperscalers, startups, academia, and ecosystem partners to keep the innovation narrative fresh and future ready.

Define transformation strategies, create target state blueprints, and design roadmaps across infrastructure, platforms, applications, data, and processes.

Visitor Pipeline & Post-Visit Business Impact

• Establish structured pre-visit and post-visit engagement models to capture objectives, insights, and follow-up actions.

• Ensure disciplined documentation, demo summaries, and handoff to Sales/BD for pipeline acceleration.

• Track impact metrics including customer satisfaction, deal influence, demo usage, and innovation themes engaged.

• Design Thinking Application

• Facilitate workshops, map customer journeys, and develop user-centric solutions aligned with client goals.

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Governance, Safety & Asset Utilization

• Define governance for innovation assets, data, and responsible AI guardrails where applicable.

• Ensure compliance with SOPs, visitor protocols, and equipment safety standards.

• Drive optimal utilization of labs, immersion rooms, prototype spaces, and demo stations.

Key Qualifications

• **Experience:**10+ years in leading innovation center, center of excellence, consulting, pre-sales, delivering strategic initiatives using design thinking frameworks, with exposure to technology-driven transformation.

• Design Thinking Expertise: Ability to run workshops and apply user-centred approaches.

• Technology & Innovation: Familiarity with AI, Cloud, and emerging technologies, and ability to link them to business outcomes.

Long Description

Global Exposure: Ability to work in diverse international settings.

Preferred Skills

• Future of Work, Cloud Strategy, Customer Experience Reinvention, M&A, Sustainability.

• Strong background in partner and alliance management to drive co-innovation.

• Familiarity with enterprise delivery models (Agile, scaled Agile, predictive).

• Hands‑on orchestration of visits to innovation centers

• Executive hosting, in‑person storytelling, whiteboarding, walkthroughs, and immersive demonstrations rely on physical presence and charisma.