Job Description

Do

RESPONSIBILITIES

• Ensure each and every Change is recorded and approved before implementation.

• Ensure Change are categorized and are approved as per the defined Process based on the Change category – Standard, Normal, Expedited, Emergency

• Convene and chair CAB meetings, circulate the MOM of the CABs

• Ensure no Unauthorized change is implemented which may potentially impact the Production

• Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines.

• Report the Management on the agreed Change KPIs and ensure effective change communication in place

• Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes

• Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes

• Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion

• Bring in Service improvements to improve the overall Process maturity

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KEY SKILLS AND COMPETENCIES

• 8-10 years of ITSM experience in Change and other processes

• ITIL V3 / 2011 Foundation or Intermediate certification

• Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors

• Effective Communication skills

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