Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

͏

This job is available in a full remote model.

Are you passionate about making things happen, staying organized, and building strong customer relationships? At Wipro Romania, we're looking for a proactive and communicative **Order Management Associate **to ensure smooth and successful delivery of services to our global clients.

Since 2007, Wipro Romania has been a key part of Wipro’s global presence, offering innovative solutions to clients across industries. Join a diverse team where your contribution truly makes a difference.

What You’ll Be Doing:

Coordinating the Delivery Process

• Manage and oversee the progress of customer orders (Telecommunication products)

• Collaborate with internal teams and partners to keep things moving

• Monitor progress and make sure everything stays on track

• Contribute to improvements in the way we deliver services

Working with Customers

• Validate order details and confirm requirements with customers

• Stay in touch with all stakeholders during the process

• Keep customers updated on progress and proactively manage expectations

• Handle any issues that arise and ensure a smooth resolution

• Ensure a positive experience and high satisfaction throughout the process

Supporting Project Delivery

• Support planning and timelines for delivery success

• Provide updates to internal teams and help set realistic expectations

• Work with both internal teams and customers to manage priorities

Partner Coordination

• Help manage the activities of external service providers

• Follow up on service readiness and any early challenges

• Support quality assurance and smooth handover

Sharing Knowledge & Mentoring

• Share your experience with new team members

• Contribute ideas for process improvements

͏

What We’re Looking For

• Fluent in English and French(spoken & written)

• Great communication and interpersonal skills

• Strong organizational skills and attention to detail

• Customer-first mindset with a proactive approach

• Able to manage several tasks and priorities calmly

• Positive, collaborative team spirit

• Confidence to work independently when needed

A desire to grow and contribute to a global team

What we will offer you:

• Attractive compensation package with a diverse set of social benefits (Private Pension Plan (Monthly Benefit budget, Medical insurance, Life insurance, Christmas bonus etc)

• Great career opportunity to work for one of the biggest brands in the world in a unique work environment

• Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etc

• Child Birth Allowance

• Sport events sponsorship for employees

• Complex Record & recognition scheme ( both non-monetary and monetary options)

• Monthly subscription @ Bookster - the first modern library for companies in Romania

• Employee Referral Program with attractive incentive schemes

• Extra annual leave days depending on the total length of working experience at Wipro

• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications

• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects