Job Description

Mandatory Skills

AWS, Machine learning, Gen AI Python

Preferred Skills

CI/CD, Prompt Engineering, SQL

Job Description / Roles & Responsibilities (in Detail)

AWS sage maker, ML, CI/CD

1. Python
2. Prompt Engineering
3. OpenAI Agents SDK.

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**Handle technical escalations through effective diagnosis and troubleshooting of client queries**

	- Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements

	- If unable to resolve the issues, timely escalate the issues to TA & SES

	- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions

	- Troubleshoot all client queries in a user-friendly, courteous and professional manner

	- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business

	- Organize ideas and effectively communicate oral messages appropriate to listeners and situations

	Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s