ADMINISTRATOR L3(CONTRACT)

Job Description

Mac / JAMF Administrator –

Rate:

• 130K/M

location:

• PAN india

EXP: 5+ years

Role Summary:

• Responsible for managing and supporting the organization’s macOS device fleet using JAMF Pro, ensuring smooth deployment, security compliance, automation, and end-user support.

• Administer JAMF Pro: policies, profiles, smart groups, scripting, and integrations.

• Manage the full lifecycle of macOS devices including onboarding, patching, updates, and security hardening.

• Maintain Apple Business Manager (ABM), Automated Device Enrollment, and app deployment (VPP).

• Develop and maintain automation scripts (Bash/zsh/Python).

• Support troubleshooting for macOS, applications, network, and security tools.

• Maintain technical documentation and generate compliance/health reports.

• Hands-on experience with JAMF Pro and macOS administration.

• Strong knowledge of scripting (Bash/zsh/Python).

• Understanding of MDM frameworks, certificates, File Vault, and macOS security.

• Good problem-solving and communication skills.

• Preferred JAMF 100/200 certifications.

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Do

- **Ensure timely response of all the tickets raised by the client end user**

- Service requests solutioning by maintaining quality parameters

- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep

- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe

- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction

- Provide an acceptance and immediate resolution to the high priority tickets/ service

- Installing and configuring software/ hardware requirements based on service requests

- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations

- Provide application/ user access as per client requirements and requests to ensure timely solutioning

- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer

- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction

- Coordinate with on-site team for complex problem resolution and ensure timely client servicing

- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

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Deliver

		No
		Performance Parameter
		Measure

		1.

		100% adherence to SLA/ timelines

		Multiple cases of red time

		Zero customer escalation

		Client appreciation emails

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