Job Description

Responsibilities

- Work with the Service Delivery Team to understand their portfolio, business strategy, prioritization, etc. to facilitate quality service delivery.

- Work with IT Global Program Management Office and cross functional PMOs to define the approach

- Provide executive visibility to project, program, portfolio and functional level status, issues, risks, costs, etc.

- Provide information to IT Global Program Management Office so demand, financials, service and project delivery can be aggregated to the enterprise level

- Assist with FY Plan and Outlook activities

- Monitor and report on actual and projected spend to demonstrate function operates within FY Plan/Outlook – function, portfolio and program/project levels.

- Assist in the implementation and embedding of process, methods and best practice into service delivery activities for the function, including project management, financial management, resource management, etc.

- Improve communications, content and transparency of information with key customers

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To qualify for the role you must have

- Degree at university level

- English language skills - excellent written and verbal communication

- 3+ years of experience, including demonstrated project management and financial management experience

- End to end understanding of IT life cycle (pipeline, resource, demand, project delivery, financial)

- Experience in end-to-end financial management – plan, forecast, actual – function, portfolio and program/project levels

- Very good understanding of service delivery related key performance indicators

- Project delivery experience in a similar IT environment

- Experience working in a global IT environment

- Business Analytic skills

- Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change

- Customer orientation and responsiveness

- Ability to deal efficiently with escalations and difficult situations/people under pressure

- Outstanding self-management , influence management , information presentation and interpersonal, communication

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