ADMINISTRATOR L1(CONTRACT)
About the role
Job Description
Existing Wipro Role:
Administrator L1
Potential Band Alignment:
A3/TRB
Role Purpose:
The purpose of this role is to assist team members in resolution of standard incident tickets by documenting incidents, tracking their status and monitoring alerts.
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Areas of responsibility
Triaging and resolution of tickets
Assist in the initial triage and response of standard incident tickets (P5 and P4 tickets) along with its documentation and ensuring timely and accurate resolution as per defined procedures.
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SLA Monitoring
Monitor alerts and SLA timelines for entire lifecycle of a standard ticket (P5 and P4 tickets), track open tickets for standard incidents and submit reports for review of SLA adherence status.
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Benefits and perks
•Learning Budget
•Healthcare
•Equity
Required skills
Systems administration
Troubleshooting
Service operations
About Wipro
Goa
Headquarters