Job Description

Role Purpose

The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters

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Do

1. Instrumental in understanding the requirements and design of the product/ software

   • Develop software solutions by studying information needs, studying systems flow, data usage and work processes

   • Investigating problem areas followed by the software development life cycle

   • Facilitate root cause analysis of the system issues and problem statement

   • Identify ideas to improve system performance and impact availability

   • Analyze client requirements and convert requirements to feasible design

   • Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements

   • Conferring with project managers to obtain information on software capabilities

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1. Perform coding and ensure optimal software/ module development

   • Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software

   • Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases

   • Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.

   • Analyzing information to recommend and plan the installation of new systems or modifications of an existing system

   • Ensuring that code is error free or has no bugs and test failure

   • Preparing reports on programming project specifications, activities and status

   • Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns

   • Compile timely, comprehensive and accurate documentation and reports as requested

   • Coordinating with the team on daily project status and progress and documenting it

   • Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders

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1. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution

   • Capturing all the requirements and clarifications from the client for better quality work

   • Taking feedback on the regular basis to ensure smooth and on time delivery

   • Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.

   • Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements

   • Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code

   • Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation

   • Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc

   • Timely Response to customer requests and no instances of complaints either internally or externally

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Deliver No.Performance Parameter Measure

		1.
		Continuous Integration, Deployment & Monitoring of Software
		100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan

		2.

Quality & CSAT:

		On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation

		3.

MIS & Reporting:

		100% on time MIS & report generation