The CRM Intern will support customer master data governance and related operational activities in Oracle Cloud. The role primarily focuses on customer master data creation and updates, ensuring a high level of accuracy, completeness, and compliance with internal control requirements.

In addition to operational responsibilities, the intern will assist in identifying process gaps and improvement opportunities to enhance efficiency, standardization, and overall data quality.

The role is based within the Global Accounting Operations (GAO) in Bayan Lepas, Penang

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support customer master data creation and maintenance activities in Oracle Cloud.
• Perform customer master new creation and change activities, ensuring all 8 key mandatory fields are accurately completed and maintained in compliance with internal control requirements.
• Identify incomplete or inconsistent records and escalate to senior team members for resolution.
• Coordinate with various stakeholders (Sales, Customer Operations, Salesforce, Pricing, Legal, Logistic and Finance) for data clarification and follow-ups.
• Document and update standard operating procedures (SOPs) and process flows reflecting any changes or enhancements to existing processes.
• Assist in identifying process gaps, inefficiencies, or recurring issues, and propose improvement ideas.
• Support implementation of process improvements, simple automation, or standardization initiatives
• Provide support during peak periods. (Month-end or quarter-end close)
• Provide ad-hoc support to management as required.

Qualifications

REQUIRED:

• Currently pursuing a Bachelor’s degree in Business, Accounting, Finance, or related field.
• Proficiency in computer skill, including Microsoft Excel and Microsoft PowerPoint.
• Willingness to learn and work in a structured, and process-driven environment
• Highly detail-oriented individual with strong dedication to accuracy and data quality

PREFERRED:

• Basic understanding of business processes and data management concepts.
• Familiarity with reporting, data validation, or basic automation tools is an advantage but not a must.

SKILLS:

• Strong attention to detail and high level of accuracy
• Dedicated and responsible with a consistent work approach
• Basic analytical and problem-solving skills
• Interest in process improvement and operational efficiency
• Good communication and stakeholder coordination abilities

WD thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

WD is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Notice To Candidates:

Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to WD Ethics Helpline or email compliance@wdc.com.

At WD, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, WD is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole.

We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, and WD_BLACK™.

We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, WD is fueling a brighter, smarter future.

Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage.