Senior ServiceNow Engineer

Wells Fargo is back in the office, collaborating for fabulous outcomes!

This role is a hybrid position in the office three days a week.

There is no Visa Sponsorships or Visa Transfers for this role.

If you’ve worked on the “core” of a Service Now platform—the parts that everything else depends on—you know how much impact the right engineering decisions can have. At Wells Fargo, this Senior Engineer role sits at that center, combining platform engineering with oversight of performance, integrations, and overall system health. You’ll partner across teams to not only build and support critical functionality but also define how the platform operates at scale—through documentation, automation, reporting frameworks, and thoughtful governance that reduces noise and prevents issues before they start. We are looking for an experienced Service Now Professional.

About this role:

Wells Fargo is seeking a Senior Engineer on our Service Now Core Fulfillment and Platform Health team. The Core Fulfillment and Platform Health team is responsible for supporting the foundation of the Service Now platform that is shared and leveraged by the other Service Now product tenants.

In this role, you will:

Design, configure, and support core Service Now platform components, including tables, roles, access controls, assignment groups, workflows, and integrations.

Provide technical oversight and fulfillment for Service Now access and entitlements.

Diagnose and resolve complex, production‑impacting Service Now issues related to performance, access, data integrity, and configuration.

Lead or contribute to the design and improvement of scalable, secure platform solutions aligned with enterprise standards.

Triage and resolve high‑complexity or high‑visibility Service Now incidents.

Reduce operational noise by correcting platform configuration gaps, improving routing logic, and addressing poor intake patterns.

Own and maintain authoritative Service Now platform documentation, with a focus on driving self‑service adoption and preventing avoidable incidents.

Identify and remediate gaps in documentation or process clarity that result in misrouted tickets, manual remediation, or unnecessary escalation.

Assist with expansion of an automated fulfillment catalog for our teams.

Partner with Service Now Core Engineering, Platform Support, IAM, and Knowledge Management teams to ensure clear ownership and sustainable operational practices.

Contribute to continuous improvement initiatives, including automation, standardization, and reduction of manual or error‑prone processes.

Communicate technical concepts, risks, and recommendations effectively to both technical and non‑technical stakeholders.

Required Qualifications:

Service Now Certified System Administrator (CSA).

4+ years of Service Now Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Proven ability to create clear, effective technical and operational documentation.

Strong written and verbal communication skills, with the ability to work across highly matrixed teams.

Desired Qualifications:

Service Now Certified Application Developer (CAD) (required within 6 months)

Experience with building Service Catalog request items.

Experience with building Service Now Dashboards and Reports.

Experience in resolving complex production issues with minimal oversight.

Experience driving automation, standardization, or governance improvements in Service Now.

Solid understanding of ITSM processes and how platform design decisions impact operational outcomes.

• Hybrid with at least 3 days in office.
• This position is not eligible for Visa sponsorship.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

$100,000.00 - $179,000.00

Benefits

• Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit [Benefits

• Wells Fargo Jobs](https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees.

• Health benefits

• 401(k) Plan

• Paid time off

• Disability benefits

• Life insurance, critical illness insurance, and accident insurance

• Parental leave

• Critical caregiving leave

• Discounts and savings

• Commuter benefits

• Tuition reimbursement

• Scholarships for dependent children

• Adoption reimbursement

Posting End Date:

25 May 2026

Job posting may come down early due to volume of applicants.We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.