About this role:

Wells Fargo is seeking a Senior Technology Business Services Consultant

In this role, you will:

• Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems
• Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements
• Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems
• Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions
• Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes
• Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables
• Coordinate communication and information flow between business and technology teams

Required Qualifications:

• 4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong years of experience in Technology Resiliency, Business Continuity Planning (BCP), Disaster Recovery (DR), and IT Service Management (ITSM) functions.
• Strong understanding of enterprise resiliency frameworks, including BCP, DR lifecycle management, crisis management, and operational recovery.
• Hands‑on experience with ITIL v3/v4 practices, particularly Incident, Problem, Change, Availability, Capacity, and Continuity Management.
• Proven ability to perform Business Impact Analysis (BIA) and risk assessment across infrastructure, applications, and business processes.
• Experience designing, coordinating, and validating DR strategies and recovery objectives (RTO/RPO) for large‑scale environments.
• Familiarity with regulatory and compliance requirements related to resiliency (ISO 22301, ISO 27001, SOC, SOX, etc.).
• Strong stakeholder management skills with experience working across application teams, infrastructure, security, risk, and business leaders.
• Ability to analyze system dependencies, identify single points of failure, and recommend resiliency improvements.
• Excellent documentation and communication skills to create and maintain policies, runbooks, playbooks, and executive‑level reporting.
• Relevant certifications preferred (ITIL, ISO 22301, COBIT, AWS/Azure DR certifications, PMP or similar).

Job Expectations:

• Lead and execute technology resiliency and BCP initiatives, ensuring alignment with enterprise standards and business priorities.
• Drive BCP and DR lifecycle management, including planning, testing, execution, validation, and continuous improvement.
• Partner with IT and business teams to conduct BIAs, define recovery strategies, and document critical system dependencies.
• Coordinate and manage DR and BCP testing exercises, tabletop simulations, and lessons‑learned activities.
• Ensure adherence to ITIL processes, supporting operational stability, incident resilience, and service restoration effectiveness.
• Act as a senior escalation point during major incidents or crisis events, supporting root cause analysis and resilience gaps identification.
• Develop and maintain BCP/DR documentation, standards, metrics, and management dashboards for leadership reporting.
• Identify risk trends and resiliency weaknesses, providing practical remediation recommendations to technology leadership.
• Support audits, regulatory reviews, and internal risk assessments related to business continuity and technology resiliency.
• Mentor junior team members and contribute to process maturity, automation, and tooling enhancements within the resiliency function.

Posting End Date:

29 Apr 2026

Job posting may come down early due to volume of applicants.We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.