Webull is a leading digital brokerage platform built on next generation global infrastructure. At Webull, we believe that everyone should have an equal opportunity to control their own financial future. Our vision has always been to empower individual investors with the tools and resources they need to succeed financially. This commitment remains at the heart of everything we do. From low-fee trading and robust market data to advanced analytical tools, we are committed to providing a seamless, top-tier trading experience.

About The Role & Team:

We're seeking an energetic and employee-focused IT Department Manager to lead our technology support operations and drive innovation across our organization. This is an excellent opportunity for an emerging leader who is passionate about delivering exceptional IT experiences and optimizing how technology serves our team.

In This Role, You Will

• Team Leadership & Employee Support

• • Manage and mentor the IT support team, fostering a culture of responsiveness and service excellence

• Ensure high levels of employee satisfaction through proactive support and clear communication

• Develop and track key performance metrics focused on user experience and resolution times

• Build strong relationships across departments to understand and anticipate technology needs

• Infrastructure & Operations

• • Collaborate with international team members across different time zones to deliver seamless support

• Implement and maintain networking solutions and cybersecurity best practices

• Monitor system health and coordinate with service providers

• Innovation & Process Improvement

• • Identify opportunities to streamline and automate current IT workflows

• Evaluate and implement new tools and technologies that enhance productivity

• Lead digital transformation initiatives that improve the employee experience

• Stay current with emerging IT trends and recommend strategic improvements

• Training & Development

• • Design and deliver user training programs for new tools, systems, and security protocols

• Create documentation and self-service resources to empower employees

• Conduct onboarding sessions for new hires on IT systems and policies

• Promote cybersecurity awareness across the organization

The Skills You Bring:

• 3-5 years of experience in Information Technology
• 1-2 years of experience managing distributed teams or multi office environments
• Experience working with or supporting international/distributed teams
• Hands-on experience with cloud platforms (AWS, Azure, Google Cloud, or similar)
• Working knowledge of networking fundamentals and cybersecurity principles
• Strong customer service orientation with proven ability to balance technical and user needs

What Makes You Stand Out:

• Experience with cloud-based collaboration tools (Microsoft 365, Google Workspace, Slack, etc.)
• Familiarity with IT service management frameworks (ITIL, etc.)
• Project management experience or certification
• Excellent communication skills with both technical and non-technical audiences
• Self-starter mentality with a bias toward action and continuous improvement
• Comfort with ambiguity and ability to build processes from the ground up

Why Webull?

Webull is more than a fintech company—we’re a global community of innovators, collaborators, and trailblazers. Headquartered in St. Petersburg, FL, Webull operates in 14 regions worldwide, serving over 20 million users. At Webull, your ideas matter, your voice is heard, and your work makes a real impact.

Investing in our people is a top priority for us, which is why we have a comprehensive benefits package that includes:

• Comprehensive Health Coverage: 100% paid medical and dental insurance for employees and dependents, vision insurance, and more!
• Financial Support: 401(k) match, commuter benefits for NY positions, and short-term disability coverage.
• Work-Life Balance: Generous time off that increases with tenure, paid parental leave, personal days, sick time, volunteer days and company holidays.
• Wellness & Pet Care: Fitness and wellness benefits, plus pet insurance for your furry friends.
• Investing in Your Future: We provide tuition reimbursement to help you pursue relevant degrees, certifications, and training that align with your career goals.
• Dynamic Office Perks: Catered breakfast (every Monday) & lunches (every Friday), fully stocked kitchens, and monthly happy hours to connect and collaborate.

This role is based in our St Pete Global HQ (200 Carillon Pkwy, FL), where in-person collaboration fuels growth, mentorship, and innovation. At Webull, we’re committed to fair, equitable, and transparent compensation. The base salary range is $75,000 - 90,000 annually (Associate level) or $90,000 - 115,000 annually (Senior Associate level), plus a discretionary bonus and full benefits. Final offers consider experience, location, and relevant qualifications.

EEOC Statement:

Webull is an equal opportunity employer. We’re committed to building a diverse and inclusive team where all backgrounds, perspectives, and talents are valued.