Key Job Duties:   - Service customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, problem resolution, and any other issues that may arise from the order fulfillment process. - Meet customer satisfaction, efficiency metrics and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate. - Project a professional company image through phone and email interactions. - Recognize, document, and alert supervisors of trends in customer calls. - Uphold high customer service standards. - Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager i.e. process calls or emails to service customers when call demand dictates. ## Qualifications Requirements:   - Bachelor’s Degree preferred and/or equivalent customer service experience - Must speak fluent Spanish - Excellent communication and relationship building skills. - Passion for helping customers. - Desire to make Customer Service a career. - Service experience, preferably in a call center. - A successful track record working in a high volume environment. - Strong desire to be part of a team achieving personal and company financial goals. - Able to solve problems by thinking analytically and creatively. - Familiar with the latest e-commerce trends. - Regular and reliable attendance is an essential function of this position. ## Additional Information All your information will be kept confidential according to EEO guidelines.