Job Summary

This position provides customer service in regards to transitioning and implementing waste, organics, manure and recycling services in the City of Los Angeles (LA) in the West Valley and South East Valley zones. Emphasis will be on providing customer service, handling service issues, working with internal departments within WM and assisting with payments along with other financial tasks. Representatives filling this position will serve as a company representative in the City of LA West Valley and Southeast Valley zones.

Schedule: West Hills storefront location – 8:00AM to 5:00PM M-F, and Saturdays 8AM to 12PM (rotate every other Saturday) 12-1pm lunch. Will work one week in office and one week remote. rotating with other storefront representative.

What you'll do:

• Data research, including proof of service, liquidated damages, and running daily reports
• Assist customers in making payments as needed
• Time management with the ability to work independently with little to no supervision
• Upkeep of office area, maintaining a clean and organized workspace

What you'll have:

• High school diploma or GED (accredited)
• 1 year of work experience that includes aspects of customer service and interaction (in addition to education requirement)
• Strong interpersonal and team collaboration skills
• Utilization of Salesforce, MAS, MS Office Suite (Word, Excel and Outlook), 3rd Eye, OPUS

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Fully understand the rate structure of the City of LA contract to assist customers and answer any questions or concerns. Knowledge of conducting site surveys and waste audits to determine trash, organics, manure and recycling service levels and making recommendations on size and location of bins.
• Extensive knowledge and understanding of contract obligations, included but not limited to pricing, diversion, reporting and operations.
• Creates, distributes, and closes-out customer tickets daily.
• Assists with the processing of payments, including but not limited to cash, checks and credit cards, and perform other financial tasks as necessary.
• Communicates with customers about service issues and works with internal departments for resolution.
• Uses Waste Management programs and software tools to manage a variety of tasks, such as price and service changes, ticket requests, set up accounts, run reports, tracking and various other needed assignments.
• Utilizes effective listening and communication skills to identify problems, needs, and opportunities
• Regular evening and weekend work hours may be required
• Additional duties as necessary

III.

Supervisory Responsibilities:

None

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A.

Education and Experience:

• Education: High school diploma or GED (accredited)
• Experience: 1 year of work experience that includes aspects of customer service and interaction (in addition to education requirement)

B. Certificates, Licenses, Registrations or Other Requirements
None required.

C. Other Knowledge, Skills or Abilities Required
Strong organizational, customer service, writing and communication skills

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.\Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) part of the work day;

• Required to exert physical effort in handling objects less than __ pounds rarely;
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
• Normal setting for this job is: office setting.

The expected base pay for this hybrid position is $23.00/hr. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply."