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职位Warner Bros. Discovery

Tier 2 Support Engineer

Warner Bros. Discovery

Tier 2 Support Engineer

Warner Bros. Discovery

London, United Kingdom

·

On-site

·

Full-time

·

3w ago

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

About Warner Bros. Discovery Sports

Warner Bros. Discovery Sports represents WBD’s global portfolio of leading sports brands, channels, and platforms. Reaching more than 130 million people every month, we engage fans and broad audiences across200+ markets and20+ languages, wherever consumers choose to watch — free-to-air TV, pay TV, streaming, digital, and social platforms.

Our portfolio includes much-loved consumer brands such as Eurosport, TNT Sports, Global Cycling Network (GCN), Global Mountain Bike Network (GMBN), and Golf Digest, as well as premium sports programming and content on discovery+ and Warner Bros. Discovery’s free-to-air TV networks.

WBD Sports also delivers a full 360° sports offering through its events management and promotion division, overseeing55 events annually across five continents.

Your New Role…

As part of the Core Technology team, you will play a key role in the support, maintenance, and evolution of broadcast infrastructure used by TNT Sports and Eurosport across multiple European markets. This is a hands-on technical role combining advanced broadcast support with engineering activities in a live production environment.

Please note: this is a shift role, mailny onsite in Chiswick and Stockley Park

Your Role Accountabilities…

Broadcast Support

  • Provide advanced (Level 2/3) technical support for two technology hubs and their associated markets

  • Take ownership of complex technical issues not resolved by Level 1 support

  • Implement effective workarounds to ensure service continuity during incidents

  • Own incidents end-to-end once resolved, including:

Root cause analysis and permanent solution design

  • Pre-production testing

  • Solution implementation

  • Technical documentation

  • Conduct regular ticket reviews with suppliers

  • Participate in regular meetings with local markets to review ongoing technical issues

  • Create, verify, and maintain maintenance procedures in collaboration with Level 1 support and engineering teams

Engineering & Projects

  • Contribute to broadcast engineering tasks and technical projects

  • Support the implementation of new equipment and workflows in collaboration with Lead Engineers

  • Modify system configurations for special events and operational requirements

  • Validate and align user workflows with technical configurations

  • Create, update, and maintain technical documentation

Qualifications & Experience…

  • Significant experience in broadcast support, ideally within live sports or complex broadcast environments

  • Strong ability to listen to users and provide clear, structured technical responses

  • Highly responsive with a service-oriented mindset

  • Detail-oriented and thorough in problem analysis

  • Proactive and solution-focused approach

  • Technical Knowledge

Hands-on experience with some or all of the following technologies is required:

  • Vizrt solutions (VR & AR, Graphics Hub, Viz Engine, Viz One)

  • Mo-Sys tracking systems

  • Video mixers: Grass Valley Kahuna, Vizrt Vectar

  • Replay systems: EVS and Grass Valley Live Touch

  • Cloud-based production solutions

  • PTP synchronisation

  • SMPTE ST 2110 environments

Other Details:

  • Position based in Stockley Park and Chiswick

  • Shift work from Monday to Sunday on extended hours. 40 hours / week

  • Flexible schedule according to events

  • Possible occasional works in Europe countries

#tech

  • Onsite Working
  • This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

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关于Warner Bros. Discovery

Warner Bros. Discovery

Warner Bros. Discovery, Inc. (WBD) is an American multinational mass media and entertainment conglomerate headquartered in New York City. It was formed from WarnerMedia's spin-off by AT&T and merger with Discovery, Inc. on April 8, 2022.

10,001+

员工数

New York City

总部位置

$20B

企业估值

评价

3.8

3条评价

工作生活平衡

2.5

薪酬

2.0

企业文化

3.0

职业发展

3.5

管理层

2.0

35%

推荐给朋友

优点

Good technical experience and projects

Strong performance recognition

Team connections and networking

缺点

Poor work-life balance

Unreliable offer management

Limited career progression

薪资范围

2个数据点

L3

L4

L5

L3 · Data Scientist I

0份报告

$124,580

年薪总额

基本工资

-

股票

-

奖金

-

$105,893

$143,267

面试经验

9次面试

难度

2.1

/ 5

时长

21-35周

录用率

22%

体验

正面 33%

中性 67%

负面 0%

面试流程

1

Application Review

2

Phone Screen

3

Technical Interview

4

Final Interview

5

Offer Decision

常见问题

Coding/Algorithm

Technical Knowledge

Behavioral/STAR

Past Experience