Position Summary...

What you'll do...

We’re currently looking for an Area Manager, Quality Assurance/Systems to grow our team! Sam’s Club Supply Chain is all about making and executing plans that help provide our Members with the products they want, where they want them, at the best price possible. To accomplish this, associates must be keen problem solvers, using data and experience to overcome complex challenges and drive efficiency. We invite you to join the Sam’s Club Supply Chain Team; a fast-moving group of highly motivated individuals with skills ranging from data analytics to strategy and execution. Together we will design the Sam's Club Supply Chain of the future and improve the lives of our Members.

You’ll make an impact by…

• Maintaining quality and safety standards: you’ll ensure associates are trained on applicable logistics and company policies, standards, and procedures, monitor associate compliance and distribute and maintain procedures and supporting documentation
• Overseeing consistent member service delivery:

you’ll review and perform quality audits and deliver feedback to associates on success areas and improvement opportunities

• Analyzing key quality drivers: you’ll create and evaluate quality reports, recommend changes to improve quality control processes and customer satisfaction, report feedback to management and manage communication of findings to stakeholders
• Identifying training opportunities:

you’ll provide recommendations to stakeholders regarding needed training support, update training documentation and ensure recommended solutions are implemented

• Overseeing quality assurance processes:

you’ll identify industry best practices and incorporate them into quality assurance programs, evaluate quality review processes, identify process errors and determine needed fixes, develop and implement process changes, evaluate service level data to determine behavioral gaps and training needs and collaborate with key stakeholders to develop action plans to improve agent service levels

• Managing maintenance and installation of systems hardware and software: you’ll oversee the installation of new, replacement, or additional systems, ensure that the necessary repairs are completed on existing systems and track inventory and ordering system components as needed
• Implementing business plans:

you’ll communicate goals and manage staffing and scheduling, assign duties and coordinate workloads in order to achieve facility goals

You’ll sweep us off our feet if…

• You’re experienced with Warehouse Management Systems
• You have project management / implementation experience
• You have a quality assurance / systems background
• You enjoy teaching, training, and developing team members

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
-Health benefits include medical, vision and dental coverage

-Financial benefits include 401(k), stock purchase and company-paid life insurance

-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
  Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
  Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $65,500.00 - $98,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).

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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications:Associate's degree in Business, Logistics, Human Resources, or related field and 1 year’s experience in logistics, training, quality assurance, supply chain management, or related area OR 2 years’ experience in logistics, training, quality, supply chain management, or related area.

Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervising Associates

Bachelors: Business, Bachelors: Human Resources, Bachelors: Logistics

Primary Location...

, FORT WORTH, TX 76177-0000, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.