Position Summary...

What you'll do...

Role summary:

Are you ready to be on the front lines of keeping Walmart’s global operations informed and protected? As a Specialist on our Crisis Support team, you will be a critical first responder—monitoring incidents around the clock, communicating vital information to key stakeholders, and supporting the systems that protect Walmart associates, customers, and facilities.
About the team:

The Crisis Support team operates continuously to monitor and report critical incidents worldwide, including infrastructure challenges, security concerns, and natural events. This team is essential in protecting associates, assets, and company reputation by coordinating prompt responses and managing security operations. Working closely with internal and external partners, the team ensures adherence to safety protocols and regulatory standards. Their expertise supports emergency management, security oversight, and investigative activities, fostering a secure environment aligned with organizational objectives and compliance requirements.
What you'll do:

• Monitor and intake daily incidents reported by facilities; communicate critical information to stakeholders in a timely and accurate manner.
• Maintain and uphold department standards for response metrics and customer service level expectations.
• Assist with investigations by analyzing emerging facts, trends, data, and potential impacts to Walmart operations.
• Create departmental reports including emergency alerts, situational summaries, and data summaries for leadership and stakeholders.
• Fulfill requests for information from various partners including the Legal Department, Human Resources, and external agencies.
• Model compliance with company policies and procedures, upholding Walmart’s standards of ethics and integrity.
• Support the implementation of business solutions through continuous feedback, testing, and adherence to quality assurance processes.

What you'll bring:

• 1+ year of experience in 911 dispatch/call-taking, call center operations, receptionist, law enforcement, or a related field.
• Preferred: Experience using a business intelligence tool (e.g., Oracle, Tableau, Power BI) to create reports and dashboards.
• Preferred: Familiarity with descriptive statistics, exploratory data analysis, or data visualization techniques.
• Preferred: Experience using SQL or similar query languages to retrieve, merge, and clean data from multiple sources.
• Preferred: Associate’s degree or higher in statistics, information systems, criminal justice, industrial engineering, or a related field.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The hourly wage range for this position is $21.00 - $40.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Successful completion of all core components of the Physical Security Specialist Training Academy within 90 days of hire.
Successful completion of any new core components (or re-certification requirements) of the Physical Security Specialist Training Academy during employment.
1 years’ experience in security, law enforcement, military, emergency services, or related area.

Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

• Analytics
• Big Data, Data Analysis and Insights, Microsoft Office

Primary Location...

703 Associate Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.