Manager, Operations - Walmart+ at Walmart

Position Summary...

What you'll do...

**Position Summary…**As a Manager, Operations within the Walmart+ organization, you will play a critical role in delivering a best-in-class experience for our members by effectively identifying and removing fraud and abuse from the ecosystem and by helping to optimize our payments processes. This role will assist with strategic initiatives designed to safeguard the Walmart+ program and elevate the member experience.What you’ll do…

• Fraud & Risk Management: Stay ahead of emerging fraud trends by identifying and implementing necessary updates to risk management processes. Provide direction on operational adjustments to mitigate risk effectively. Collect, analyze, and report on risk-related data to identify emerging trends and potential threats. Utilize insights to enhance fraud prevention and mitigate financial, operational, and reputational risks.
• Manage Escalations: Resolve escalated issues and provide direction on defect reduction. This includes identifying root causes, impact on business, and key resolution partners. Respond to ad hoc requests for information on escalated concerns and drive towards effective resolution.
• Cross-Functional Collaboration: Act as a liaison between key stakeholders, including Product, Business Strategy, Engineering, Legal, Customer Care, and Executive teams to reach alignment on business strategies and objectives. Translate technical and financial concepts into actionable insights for cross-functional stakeholders.
• Product & Process Optimization:

Partner with Product teams to support new initiatives, identify operational pain points, and recommend enhancements to improve the member experience.

What You’ll Bring…

• Operational Leadership:

Proven experience executing business plans and managing day-to-day operations in a dynamic, fast-paced environment.

• Analytical Expertise:

Strong ability to work with data, identify trends, and use insights to drive operational improvements.

• Process Improvement Skills:

Demonstrated capability in streamlining processes, eliminating inefficiencies, and building scalable frameworks.

• Execution Excellence:

High sense of ownership, bias for action, and strong attention to detail in managing multiple priorities.

• Communication & Influence:

Clear and persuasive communicator who can collaborate effectively across teams and build alignment around shared goals.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $70,000.00 - $130,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Stock

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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.

Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervising Associates

Masters: Economics

• Project Management
• Project Management Professional
• Certification

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.