Director, Operations - Sales - Walmart Connect

Position Summary...

The Director, Sales Operations is responsible for optimizing the systems, processes, communications, and workforce planning infrastructure that enable sales performance across the organization. This role partners with sales leadership and cross-functional teams to identify opportunities to streamline workflows, improve operational efficiency, and deliver strategic insights that drive business results. The Director leads a team responsible for sales analytics, planning, communications, and process excellence—ensuring the sales organization has the tools and infrastructure needed to execute effectively.

What you'll do...

*Sales Operations Strategy & Leadership *

Define and execute the sales operations strategy, aligning systems, processes, and reporting infrastructure with business priorities

Lead the development of scalable operational frameworks that support growth and efficiency across the sales organization

Partner with sales leadership to translate business objectives into operational plans and execution priorities

Provide thought leadership on best practices in sales operations, workforce planning, and performance management

*Sales Analytics & Performance Insights *

Oversee the development and delivery of sales performance dashboards, scorecards, and reporting tools

Provide data-driven insights by analyzing sales trends, productivity metrics, and business performance

Identify opportunities for improvement through analysis of sales processes, systems, and workflows

Partner with Finance, HR, and other functions to ensure alignment on headcount planning, compensation, and performance metrics

*Process Optimization & Workflow Management *

Lead process improvement initiatives to streamline workflows and eliminate friction in sales operations

Design and implement standard operating procedures (SOPs) for sales processes, communications, and planning cycles

Identify and resolve operational bottlenecks, partnering with IT, Product, and other teams to deliver solutions

Drive adoption of sales tools and technologies that improve productivity and data accuracy

*Workforce Planning & Resource Allocation *

Lead sales capacity planning, headcount modeling, and territory design initiatives

Partner with HR and Finance to forecast hiring needs, manage workforce transitions, and optimize resource allocation

Develop frameworks for territory assignment, quota setting, and sales coverage models

Monitor team utilization and performance to identify gaps and recommend adjustments

*Communication & Change Management *

Develop and manage sales communications strategies to ensure alignment on priorities, programs, and initiatives

Lead change management efforts for new processes, tools, and organizational changes impacting the sales team

Create and maintain communication channels and templates that enable effective information sharing

Partner with leadership to ensure consistent messaging and stakeholder alignment

*Stakeholder Collaboration & Executive Reporting *

Build strong relationships with sales leaders, cross-functional partners, and executive stakeholders

Deliver executive-level reporting and presentations that communicate sales performance, risks, and opportunities

Influence decision-making by providing strategic recommendations grounded in data and operational insights

Represent Sales Operations in strategic planning sessions and cross-functional initiatives

*People Leadership *

Lead, coach, and develop a high-performing sales operations team

Set clear expectations, provide ongoing feedback, and create development opportunities for team members

Foster a culture of data-driven decision-making, collaboration, and continuous improvement

Champion diversity, inclusion, and belonging within the team and across the organization

What you'll bring...

8+ years of experience in sales operations, business operations, or related field; 3+ years in a leadership role

Strong analytical skills with proficiency in data analysis tools (e.g., Excel, Tableau, Power BI, SQL)

Experience with CRM platforms (e.g., Salesforce) and sales performance management tools

Proven ability to lead process improvement initiatives and drive operational excellence

Strong project management skills with the ability to manage multiple priorities and stakeholders

Excellent communication and presentation skills, with the ability to influence senior leaders

Experience with workforce planning, territory design, and headcount modeling

Demonstrated ability to build and lead high-performing teams

Experience working in a fast-paced, matrixed organization

Bachelor's degree in Business, Finance, Operations, or related field; MBA preferred

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

Hoboken, New Jersey US-10279: The annual salary range for this position is $132,000.00 - $264,000.00

Bentonville, Arkansas US-30008: The annual salary range for this position is $110,000.00 - $220,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include :

• Stock
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Minimum Qualifications...

*Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. *

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 5 years’ experience in operations, project management, or related area OR 7 years’ experience in operations, project management, or related area. 3 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Working on cross-functional teams or projects

Masters: Business Administration

• Project Management
• Project Management Professional
• Certification

Primary Location...

221 River St, Hoboken, NJ 07030, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.