Position Summary...

What you'll do...

Role summary:

Are you an experienced crisis professional ready to take the next step? As a Lead Specialist on our Crisis Support team, you bring strong operational expertise in incident intake, triage, reporting, and stakeholder communication—while mentoring peers and setting the standard for excellence in a fast-paced, 24/7 environment.

About the team:

The Walmart Emergency Operations Center (EOC) operates 24/7/365 and serves as the central point for incident intake and reporting across field operations. The team manages a wide range of events including infrastructure issues, criminal activity, weather-related impacts, and other incidents that may affect associates, business operations, and communities.

This role is an in-office position and operates on a rotating schedule, with shifts changing every four months, supporting continuous 24/7/365 coverage.

What you'll do:

• Intake and triage incidents reported by facilities, ensuring accurate documentation, timely escalation, and clear communication to stakeholders
• Translate incoming information into concise, actionable updates to support coordinated response efforts
• Maintain and uphold department standards for response metrics and service expectations, serving as a quality benchmark for the team
• Support incident management efforts by identifying key details, trends, and potential operational impacts
• Coordinate information requests from internal partners such as Legal, Human Resources, and other cross-functional teams
• Model and reinforce compliance with company policies, procedures, and Walmart’s standards of ethics and integrity
• Support implementation of new processes and tools through testing, feedback, and quality assurance

What you'll bring:

• Strong attention to detail with the ability to assess and communicate information under pressure
• Takes initiative and consistently delivers high-quality, accurate work
• Communicates clearly and confidently with partners at all levels
• Demonstrates a leadership mindset and supports the development of peers
• Thrives in a structured, shift-based environment and adapts quickly to changing situations

Qualifications

• 1+ year of experience in corporate security, emergency management, law enforcement, or a related field
• Demonstrated leadership or informal leadership experience
• Bilingual (English/Spanish) preferred

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see [One.

Walmart](https://one.walmart.com/).
The annual salary range for this position is $60,000.00 - $110,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Stock

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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Human Resources, Emergency Management, Risk Management, Security, or related field OR 2 years’ experience in security, emergency management, risk management, law enforcement, fire service, or related area.

Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervising Associates

Masters

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.