Director, Operations - Payer Programs at Walmart

Position Summary...

The Director, Operations, will lead the operational strategy and execution for Walmart Health & Wellness payer initiatives. This role partners closely with Strategy, Modeling, and cross-functional stakeholders to translate annual operating plan (AOP) priorities into scalable processes, measurable performance, and sustained operational excellence. You will drive efficiency, standardization, and digital transformation across payer teams—while ensuring compliance, risk mitigation, and strong business continuity planning.

What you'll do...

What you’ll do

• Operational Strategy & Execution: Partner with Directors and Senior Directors to develop and implement payer operational plans. Align payer processes to Health & Wellness and Walmart enterprise goals (growth, cost reduction, efficiency).
• Process Optimization & Efficiency: Identify inefficiencies and bottlenecks across payer teams and implement improvements. Drive payer-related AI and digital transformation initiatives.
• Cross-Functional Collaboration: Serve as a bridge between strategy and execution teams to accelerate delivery.
• Performance Monitoring & Reporting: Report departmental and team performance to the leadership team with clear insights and actions.
• Risk Management & Compliance: Ensure operations comply with applicable regulations and internal policies.
• Technology & Systems Implementation: Evaluate and deploy tools for automation, analytics, and workflow management.
• Scaling & Growth Initiatives:

Build scalable systems and processes that support growth.

What you’ll bring:

• Proven leadership in operations, program execution, and process optimization in complex, cross-functional environments.
• Experience building KPI frameworks, dashboards, and performance management rhythms.
• Demonstrated success standardizing workflows and driving operational excellence (Lean/Six Sigma preferred).
• Strong cross-functional influence across compliance, legal, finance, HR, IT, and commercial teams.
• Experience implementing enterprise systems and leading vendor performance management.
• Ability to translate strategy into execution, including planning cycles (AOP/long-range planning).
• Strong risk management mindset, including business continuity planning.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Stock

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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 5 years’ experience in operations, project management, or related area OR 7 years’ experience in operations, project management, or related area. 3 years’ supervisory experience.

Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Working on cross-functional teams or projects

Masters: Business Administration

• Project Management
• Project Management Professional
• Certification

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.