Position Summary...

Build the quality backbone for the future of pharmacy.

Walmart’s Central Fill Pharmacy Network is transforming how pharmacy care is delivered at scale—moving high volume, repetitive fulfillment into highly automated facilities so pharmacists can focus on clinical care.

As we scale nationally, quality and continuous improvement aren’t support functions—they’re strategic advantages.

We’re hiring a Director, Process Improvement (QA & CI) to lead the teams with responsibility for the processes and systems that keep Central Fill safe, compliant, audit ready, and continuously improving.

This role owns both:

• Quality Assurance — controls, SOPs, audits, and CAPAs
• Continuous Improvement — standard work, waste elimination, defect reduction, and sustainment

The goal is not speed or control—it’s disciplined improvement at scale.

You’ll lead with a clear separation of authority:

• QA defines what must not change
• CI redesigns how to improve within those boundaries

What you'll do...

**Quality & Governance

• Own Central Fill’s Quality Management System (SOPs, deviations, CAPAs, audit readiness)
• Serve as senior quality authority in a highly regulated pharmacy environment

**Continuous Improvement

• Lead network‑wide CI programs focused on stability, repeatability, and error reduction
• Turn audit findings and performance data into durable process improvements
• Ensure improvements scale across facilities—not one‑off fixes

**Decision Rights & Leadership

• Enforce clean governance between QA and CI—no shortcuts, no shadow approvals
• Act as escalation and arbitration point when improvement conflicts with controls
• Partner closely with Operations, Patient Safety, Regulatory Compliance, Automation & Innovation, and Enablement

**People & Culture

• Build and lead high‑performing QA and CI teams
• Create a culture where risks and defects are surfaced early and solved systematically

**You’re a Great Fit If You Have

• 5+ years leading quality, CI, or regulated operations
• Experience with formal audits, regulatory oversight, and quality systems
• Background in healthcare, pharmacy, manufacturing, automation, or high‑reliability operations
• Strong Lean / Six Sigma or structured CI experience (Lean Six Sigma Black Belt certification and demonstrated success delivering measurable process improvements is preferred)
• 2+ years leading cross-functional teams and complex, multi-stakeholder initiatives
• Experience developing scalable operating models, controls, and sustainable change management plans.
• The judgment and backbone to protect controls while still driving progress

Why This Role Matters

• Direct impact on patient safety and pharmacy quality at national scale
• Opportunity to shape one of the largest automated pharmacy networks in the country
• Executive visibility and real ownership—not advisory influence
• A mandate to build systems that last, not patches that fade

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Career Journey at Walmart

At Walmart, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us as recruiters:

• We’ll reach out via verified LinkedIn profiles or emails ending in "@walmart.com.” or “@samsclub.com”.
• All job opportunities and applications are hosted on our official careers site: http://careers.walmart.com.
• There is no cost or payment required to apply or be considered for a position.

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity. Thank you for exploring opportunities at Walmart!

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see [One.

Walmart](https://one.walmart.com/).

The annual salary range for this position is $110,000.00 - $220,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include :

• Stock

ㅤ

ㅤ

ㅤ

ㅤ

‎

Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Finance, Human Resources, Engineering, Supply Chain, or related field and 5 years’ experience in consulting, project management, business strategy, or related area OR 7 years’ experience in consulting, project management, business strategy, or related area. 2 years’ experience leading cross functional teams.

Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Project Management, Strategic Planning

Masters, Masters: Human Resources, Masters: Supply Chain

• Lean Six Sigma Champion Certification
• Certification, Project Management
• Project Management Professional
• Certification

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.