About the Role

Serves as a full-time certified pharmacy technician accountable for performing day-to-day non-clinical pharmacy operations and administrative activities. Ensures efficient pharmacy workflow and a positive patient experience where state and federal laws/regulations allow.

Responsibilities

Customer Experience

• Engage customers and patients by greeting them and offering assistance with products and services
• Resolve customer complaints and help respond to customers' requests in a timely manner
• Answer non-clinical questions to ensure a positive customer experience
• Model and share customer service best practices
• Develop strong relationships with customers by anticipating needs and proactively offering services
• Enhance customer experience by increasing focus on healthcare services

Operations

• Assist pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law)
• Complete patient and physician calls under the supervision of a pharmacist (where allowed by law)
• Assist with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law
• Operate pharmacy systems to obtain patient and drug information and process prescriptions
• Exercise independent judgment to delegate, direct, and assign non-clinical work in the pharmacy within authorized company policies, state and federal laws/regulations
• Ensure tasks are completed on-time and hold others accountable for efficient workflow
• Prepare and file reports and records required by the company and various government agencies
• Manage core pharmacy workflow and drive excellence in pharmacy operations
• Coordinate and organize pharmacy daily schedule of activities
• Recommend allocation of pharmacy hours
• Ensure the pharmacy is clean, neat, orderly, and stocked with adequate supplies
• Exercise independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure
• Manage annual inventory preparation
• Drive new technology/process roll out, champion change, and engage team around action planning
• Assure proper operation and maintenance of pharmacy department equipment
• Maintain recordkeeping and ensure security safeguards are in-place in collaboration with Pharmacy Manager
• Strictly adhere to Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities
• Maintain and apply knowledge of Company asset protection techniques
• Support Pharmacy Manager with diversion monitoring and report any concerns that would compromise the security of the pharmacy
• Communicate prescription errors to the accountable pharmacist and adhere to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program
• Ensure accurate processing of insurance claims to resolve customer issues and prevent payment rejections
• Follow-up with insurance companies and medical providers and conduct or participate in 3rd party audits
• Assist and support Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality, and customer service
• Manage Community Outreach Portal and coordinate and assign pharmacists to off-site immunization clinics and community events
• Build and sustain relationships with retail partnerships

People & Performance Management

• Supervise pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations, and business ethics
• Select, schedule, and develop pharmacy technician personnel
• Lead training, coaching, and performance management of pharmacy technicians
• Make decisions regarding performance management including discipline and termination
• Lead performance management of technicians following constructive discipline policy
• Hold technicians accountable for attendance and timeliness
• Maintain and improve performance of pharmacy through team member engagement and action planning
• Account for technician hiring, on-boarding, training, and scheduling
• Monitor and hold pharmacy technicians accountable for timely training completion
• Follow established policies and procedures set by the company for scheduling and training
• Identify gaps in pharmacy operations knowledge among team members and support those team members in their training
• Assist Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations, and certifications are active and in good standing/compliant with all regulatory and legal requirements
• Leverage Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status
• Ensure proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state, and federal laws

Training & Personal Development

• Maintain PTCB certification through the designated PTCB training program and/or state required certification/registration
• Maintain and enhance current knowledge and skills related to pharmacy and healthcare
• Obtain necessary certifications, education credits, and training such as LTMP e-modules as required by the Company
• Follow performance improvement plans offered by Pharmacy Manager
• Seek professional development by monitoring own performance, soliciting constructive feedback, and leveraging Healthcare Supervisor as mentor and coach

Communication

• Communicate with pharmacy team, relaying messages from the support center or other key emails as required
• Participate in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager

Qualifications

Basic Qualifications

• High School Diploma, GED, or equivalent
• PTCB or ExCPT certification (except in Puerto Rico)
• One year of work experience as a pharmacy technician in a retail or hospital setting
• Fluent in reading, writing, and speaking English (except in Puerto Rico)
• Willingness to work flexible schedule, including evening and weekend hours
• Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)

Preferred Qualifications

• Previous people management/leadership experience
• Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation

Additional Information

Walgreens will consider employment of qualified applicants with arrest and conviction records.

Salary Range: $22.50 per hour - $31.00 per hour. The actual hourly salary within this range will depend on various factors.