Job Summary

Responsible for ensuring the accuracy, safety, and appropriateness of medication orders while handling verbal orders from prescribers and managing prescription transfers to and from the Hub pharmacy. Reviews and verifies prescriptions for compliance with clinical guidelines, regulatory requirements, and patient-specific factors. Collaborates with healthcare providers, pharmacy staff, and patients to address discrepancies, ensure the timely processing of medications, and ensure safe, effective, and appropriate use of HUB-specific therapies. Fosters strong relationships with medical communities and acts as a representative and liaison of the company. Responsible for executing against identified partner-established pharmacy programs and implementing healthcare strategies while driving patient health outcomes. Involves overseeing the clinical review of HUB medication prescriptions, providing patient counseling, and monitoring therapy outcomes. Serves as a subject matter expert and resource to team members. Maintains current knowledge of Pharmacy industry and maintains required licensure.

Job Responsibilities

• Performs clinical and professional pharmaceutical work which includes but is not limited to:
• Coordinates and completes transfers of prescriptions in compliance with all state and federal regulations.
• Conducts pharmacist functions for specialty pharmacy orders from referral receipt through dispensing.
• Participates in the coordination of care to meet patient outcomes/goals; assist in resolving complex inquiries and/or complaints escalated by internal/external partners.
• Performs patient counseling in compliance with clinical program protocols and adhere to and counsel patients in compliance with REMS programs; documents any and all interactions with patients and prescribers in the appropriate systems according to protocol; answers question and provides information to patients on drug interactions, side effects, dosage, administration and storage of prescriptions and supplies.
• Provides clinical and regulatory oversight and direction to Logistics Team non-clinician team members handling escalated situations
• Responsible for providing clinical support for escalated patient issues.
• Reviews patient demographics and prescriptions to assure appropriate therapy and accuracy of dose.
• Updates patient records/charts, medication profiles, care plans, initial patient notes and continuing patient progress notes, as needed.
• Assists in establishing and refining standard operating procedures to meet/exceed service levels; assists in identifying, developing and implementing potential solutions to resolve problems and/or remove barriers that inhibit the department's ability to achieve performance goals.
• Identifies, develops, implements potential solutions to resolve problems and/or remove barriers that inhibit the departments ability to achieve performance goals.
• Follows established procedures concerning security of controlled substances, prescriptions, supplies, and quality assurance, where applicable.
• May be required to support cross-functional services and high touch connections as necessary.
• May support initial patient assessments and medication/administration supplies needed for optimal patient outcomes.
• Reviews the work completed by Enterprise Triage Coordinators engaged in all areas of the prescription process; provides oversight of duties for work done by Pharmacy Technicians.
• Other responsibilities as judgment or necessity dictate.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• Bachelor's degree in pharmacy or PharmD
• Current Pharmacist license as granted by the appropriate state licensing authority
• 3 years' work experience as a practicing pharmacist
• 2 years' work experience in customer service, specialty pharmacy, home health care, or related field with a focus on meeting quality standards for customer/patient service and satisfaction
• Strong attention to detail and quality with proven problem-solving skills
• Willing to obtain additional state pharmacist licensures as needed

Preferred Qualifications

• Experience in a call center environment, retail, mail service, long term care, or specialty pharmacy setting.
• Excellent written/verbal communication skills and interpersonal skills with the ability to lead, motivate, coach, and provide feedback to team members.
• Experience utilizing pharmacy and clinical systems.
• Proven focus on customer service, quality, and accuracy.
• Experience using MS Office Suite (Basic level)
  We will consider employment of qualified applicants with arrest and conviction records.
  Salary Range: $119600 - $131560 / Salaried