Program Lead (Product) – 12 to 18 month fixed-term contract – Visa Implementation Services at Visa

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, Visa Net, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analogue to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual.We're the team for you.Together, let's transform the way the world pays.

Job Description

About the role

Do you want to be a part of Visa’s fastest growing team in AuNZ? Do you enjoy delivering and getting things done? Do you want to make positive impacts for customers and accelerate the pace of innovation in the payments industry? If so, Visa Implementation Services (VIS) is the team for you.

The VIS team is all about delivery, implementation, and execution. We create squads who are embedded within our clients’ organizations to deliver results, fast.

We are looking for a passionate Product Program Lead to join our team and work within a key strategic client in New Zealand, helping them bring exceptional payment and transactional solutions to the market.

Why join us

• Visa Implementation Services is our fastest growing team in AuNZ – we’ve grown 10x in less than 3 years – and always have fun projects on the horizon to sink our teeth into.
• We get to work with incredible people every day. We’re a team of entrepreneurs who work hard, have fun and get stuff done.
• We are a people business where the people are our product. As a result, all our people leaders are committed to ensuring a positive employee experience. We attract top talent and are obsessed about developing that talent – even for short-term contracts.
• We are committed to building a diverse team with an inclusive culture that reflects the communities we work in.
• We support flexible working options and offer competitive salary, wellbeing perks, and endless opportunities for professional development and internal mobility.

What you will be doing

The Program Lead (Product) will work closely with one of the biggest banks in New Zealand, delivering next generation experiences for Visa cardholders. Embedded at the client’s office, you will lead a team and oversee the successful delivery of a program of work that will help our client achieve their aspirations. The role would also involve building a relationship with key client stakeholders to ensure that as a team you are delivering value, executing on the product roadmap and anticipating future requirements.

With your extensive experience in product management and delivery plus your outcome-driven mindset, you will own the strategic product roadmap for Business Banking – building a view of the technical capabilities and dependencies, industry and customer trends, to prioritise what needs to get done, and work with cross-functional teams to deliver the product roadmap.

This includes

• Designing and maintaining the multi-year strategic transactional product roadmap, developing KPIs to guide prioritisation decisions that balance business value, feasibility and impact.
• Hands-on delivery of transactional product roadmap
• Managing a small team and actively supporting their growth and development.
• Ensuring cross-functional collaboration across other Product teams, Technology, and Operations and leveraging Visa expertise whenever relevant.
• Managing internal and external stakeholders and balancing competing priorities
• Designing and delivering compelling presentations to build support across teams

Qualifications

What you will bring

We look for depth and breadth of experience rather than relying on age or job titles as proxies and hire for judgment and integrity. Our ideal candidate is a confident team leader who’s is an expert in stakeholder management and comfortable navigating complex bank processes. You will have product management or development experience in cards, business transaction accounts and/or digital payments, preferably in the NZ market, and are a customer journey expert. You will be energised by developing product strategies and managing a team to deliver solutions. If you are driven by results and are customer-obsessed, we want you!

Key competencies:

• A strong background in payments, both from a product and technical perspective. Card payments preferably and other payment types will be highly regarded, as would local NZ market experience.
• Experience working with business banking products and a track record of successful hands-on delivery of projects.
• Lead on developing product strategy and customer journeys to create positive customer experiences.
• Current with industry trends. Knowledge of Visa products and services will be highly regarded.
• Expert at stakeholder management and navigating internal processes to deliver results.
• Act as the voice of the business and leading a ‘one-team’ approach to problem solving.
• Identify, articulate, and manage risk/compliance across streams of work.
• Confident collaborating across business units to manage the delivery against the product roadmap.
• Self-assured communicator and strong team player.

Behaviours that are important to us:

• Self-motivated, results-oriented with the ability to progress multiple priorities concurrently.
• Strong team orientation with a collaborative, diplomatic, and flexible style. Able to work effectively in a matrixed organization.
• Motivated by delivering great outcomes for our clients and their customers.