Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Job Description

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.

If you think you could support Visa as an GNOC Network Specialist /Associate we want to hear from you – together, let’s make Visa a great place to work.

As a member of Global Network Operations Centre (GNOC) team, the Application Support is the in-shift detection, notification and escalation point for network issues. They have the primary responsibility for managing and responding to Network, Hardware and external client and circuit events which may result in impaired connectivity to our clients and internal business. The position requires an in-depth understanding of how logical and physical connectivity issues can affect transaction quality of Visa Client. You will be able to explore many latest technologies that support the Visa Operations, such as Cloud, SASI Network, many other Payment products, and services.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:

Sound understanding and working knowledge of routing protocols such as BGP, EIGRP, IS-IS and OSPF.

Good working knowledge on Cisco 65xx/72xx/76xx, Nexus 5k/7k & FEX, Arista switches, Bluecoat proxy, F5 LTM & GTM, Juniper, Silver Peak.

Good Knowledge of Solar Winds, Netcool, or other fault monitoring toolsets

Good Knowledge of Service Now or other incident and change management tools.

Broad knowledge and background on TCP/IP, MPLS, WAN, LAN SDWAN and Cloud technologies.

Good Knowledge of datacenters and wide-area-network routing/switching, tunneling, security operations/Network Design or engineering, MPLS and Ethernet carrier transports

Ability to interpret firewall logs and look for specific permission or denial of a source IPs to a specific destination in support of troubleshooting.

Experience on Packet analyser, Network discovery Tools like Thousand Eyes, Netbrain, Wireshark.

GO On-site Flex working model.

Basic load balancer knowledge.

Previous experience in Network Operations.

Excellent verbal/written communication, organisational skills, ability to prioritise a constantly changing workload. Interpersonal skills and ability to excel as part of a team.

MS Office suite proficiency.

Preferred Qualifications:

Preferred: Diploma or equivalent experience

Preferred: ITIL certification

Preferred: Cisco CCNA, Juniper JNCIA, AWS, Silver Peak.

Desirable: Any experience of network automation especially toolsets such as Python or Ansible

The Skills You Bring:

Good Understanding of customer topology and potential work-around scenarios (obtain through OJT) to mitigate client impact.

Modify and create work instructions or Recipes to prepare for similar impacting events and allow for a quicker response. Constantly review work instructions for accuracy and solicit improvements through second level support groups.

Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per documented process.

Follow documented support procedures, managing each issue through resolution or turnover in order to maintain established service levels.

Track update and resolve all assigned incidents, changes and problem reports in the incident management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.

Use sound judgment in determining incident priorities and enlisting support of other internal groups to prevent any compromise to Visa business or client service level agreements. Proper escalation to support groups based on criticality and exposure.

Basic understanding of all Visa proprietary as well as industry standard tools to support monitoring and response for client and Visa brand issues.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.