The Risk Governance Analyst is an individual contributor role responsible for first line of defense risk governance and the ongoing supervision of business controls. This includes conducting risk and control self-assessments, analyze operational processes, evaluating control effectiveness, identifying and addressing control failures, coordinating internal and external audits, and monitoring the first line of defense to minimize risk exposures and strengthen the overall control environment. In this role, the Analyst leverages risk assessment data, AI technologies, and automation platforms – including tools such as but not limited to Power Apps - to generate data-driven insights, improve operational efficiency, and enhance the precision of risk monitoring.

The Analyst also leads risk and control selfassessments and remediation efforts, develops and drives mid-term and long-term action plans, and engages with cross-functional teams to deliver performance objectives and project deliverables. The Analyst will have expertise in Power BI and data analytics, with a strong background in data visualization, statistical analysis, database management, and the use of AI-driven analytics and automation solutions to support data-driven decisionmaking and continuous improvement initiatives. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager

Basic Qualifications

• 2 or more years of work experience with a bachelor’s degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD) Preferred Qualifications
• 3 or more years of work experience with a bachelor’s degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Minimum of six years’ experience in a banking customer service environment related to card issuing, merchant acquiring, or back-office functions across multiple channels (Voice, Chat, Email, Back Office, or Social Media).
• Minimum of two years’ experience in a risk/testing function, including Risk and Control Self-Assessment activities.
• Proven experience leveraging AI tools or automation technologies such as but not limited to ChatGPT, Co-Pilot —professionally or personally—to improve process efficiency, enhance analytics, or streamline reporting.
• Previous experience presenting to large audiences with the ability to influence and engage stakeholders.
• Strong analytical and problem-solving skills with the ability to quickly learn and adapt to new technologies.
• Track record of making sound, evidence-based decisions while balancing short-term and long-term objectives.
• Ability to assess operational controls, identify weaknesses, and recommend improvements.
• Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, and familiarity with data visualization platforms such as but not limited to Power Apps, Power automate, Power BI or Tableau.
• Six Sigma Certified (or equivalent) with experience in performance improvement methodologies.
• Ability to communicate and translate technical processes, applications, and concepts to both technical and non-technical audiences, explaining the why, what, and how of solutions.
• Subject matter expertise in applicable services, support tools, and processes.
• Language proficiency required for the applicable services.
• Knowledge of Visa’s International Operating Regulations, Network Operating Regulations, Visa Rules, and US Federal Regulations pertaining to supported Services

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.