Service Delivery Lead - MedTech Commercial

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role:

Join Veeva as we advance our Med Tech customers through the adoption of next-generation Commercial Solutions by building the services team for the industry. Veeva Systems drives innovation for our customers. In this role, you will lead the charge in ensuring customer success—both during implementation and beyond—for our commercial solutions serving Medtech clients. We are looking for a person that thrives in a fast-paced environment who can partner with our customers to innovate on new solutions and build sustainable processes.

Managing with a focus on operational excellence includes:
Ensuring customer and employee success and leading through ambiguity
Leading through hands-on and strategic initiatives for long-term success
Cultivating a positive and productive environment
Driving new practices to support implementation excellence
Creating innovative collateral to support delivery
Partnering with global and cross-function teams to provide the best outcomes
This is a remote, US-based position with required travel.