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Technical Customer Service Associate - Bilingual (English and Spanish)

Veeva Systems

Technical Customer Service Associate - Bilingual (English and Spanish)

Veeva Systems

Ohio - Columbus

·

On-site

·

Full-time

·

1w ago

Benefits & Perks

Remote Work

Remote Work

Required Skills

Customer Service

Technical Support

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role:

Veeva is the leading cloud software for pharmaceutical, biotechnology and medical device companies. We are looking for dedicated customer services professionals to provide guidance, advice, and technical support to our end users, ensuring an excellent experience with our products and applications. You will partner with the Customer Success team to maintain a clear understanding of customer success criteria, milestones, and culture within Veeva, and help maintain partnerships with our clients.

This role is ideal if you are looking to build a career with a company that has a proven track record of success and excellent corporate culture grounded in our values- Do the Right Thing, Employee Success, Customer Success and Speed. If you are driven to provide an excellent customer experience and work with software this job is for you!

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About Veeva Systems

Veeva Systems

Veeva Systems Inc., headquartered in Pleasanton, California, provides cloud software, data, and business consulting for the life sciences industry. Its software is used to manage data, track regulatory registrations, and oversee supply chains. The company is a public benefit corporation.

1,001-5,000

Employees

Pleasanton

Headquarters

$32B

Valuation

Reviews

3.7

5 reviews

Work Life Balance

3.0

Compensation

2.0

Culture

2.5

Career

3.0

Management

2.0

35%

Recommend to a Friend

Pros

Good team culture

Strong technical interviews

Well-structured interview process

Cons

Low compensation offers

Poor management and leadership

Toxic company culture

Salary Ranges

1,129 data points

Junior/L3

Junior/L3 · Data Steward

43 reports

$79,048

total / year

Base

$70,759

Stock

$8,288

Bonus

-

$47,911

$131,327

Interview Experience

8 interviews

Difficulty

3.0

/ 5

Duration

14-28 weeks

Offer Rate

50%

Experience

Positive 25%

Neutral 50%

Negative 25%

Interview Process

1

Application Review

2

Recruiter Screen

3

Technical Assessment/Coding

4

Manager Interview

5

Team Interviews

6

Reference Check

7

Offer

Common Questions

Coding/Algorithm

Behavioral/STAR

Technical Knowledge

Case Study

Past Experience