Core Responsibilities

• Partner with Communication Consultant (CCs) to connect strategies across clients and identify high-impact client communication approaches; partnering with Marketing to scale where opportunities exist
• Spearhead improvements in data and insights, partnering with Data to improve access, usability, and client-ready reporting
• Use client data and insights to influence strategies, aligning to client needs and improving participant engagement
• Shape RFI/RFP and prospect narratives to reflect a consistent, portfolio-level view of our communication strategy and capabilities
• Support cross-over and roll-over (CORO) initiatives for CC organization by driving alignment and visibility, including developing and maintaining scorecards to track performance and inform focus areas
• Create and manage integrated client communication calendars, ensuring visibility, alignment, and coordinated delivery across teams
• Serve as a central point of coordination for client communication testing opportunities, partnering with CCs to identify appropriate clients, align stakeholders, and ensure a consistent, scalable approach
• Provide flexible support to leadership based on priorities, helping drive efficiency, alignment, and overall impact

Qualifications

• Minimum of five years related work experience. Two years of managing a project preferred. Financial Services and function-specific experience preferred.
• Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.

Special Factors Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.