Loss Mitigation Trial Underwriter at US Bancorp

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Loss Mitigation Trial Underwriter supports customers experiencing financial hardship by reviewing residential loan documentation and facilitating loss mitigation solutions. This role is responsible for evaluating borrower files, verifying required documentation, completing income and asset calculations, and processing files through internal systems to support loan modification and assistance programs.

The position works with U.S. Bank–owned loans and HELOCs and plays a key role in managing daily file volume while ensuring accuracy, completeness, and compliance with established guidelines.

Key Responsibilities

• Review assigned borrower files to confirm all required documentation has been received and is complete
• Request missing or additional information directly from borrowers when needed
• Perform income and asset calculations in accordance with internal guidelines
• Enter and validate borrower data within the Loss Mitigation System (LMS) and other internal tools
• Utilize automated decisioning systems to evaluate eligibility for loss mitigation options
• Compile required documentation into complete file packets using document management software
• Route files to the appropriate next step, including quality management (QM) review or final submission
• Review customer documentation related to existing residential loans to support borrower assistance programs
• Re‑evaluate loans and, where applicable through automated systems, assist with adjustments to rates, terms, or repayment structures
• Maintain accuracy, organization, and timeliness while managing steady daily file volume

Basic Qualifications

• High school diploma or equivalent
• One to two years of collections/loss mitigation or related experience

Preferred Qualifications

• Ability to work independently and manage assigned workload
• Strong attention to detail and accuracy
• Ability to communicate effectively with customers and internal partners
• Willingness to ask questions, seek clarification, and use available resources
• Basic proficiency with computer systems and document management tools
• Experience reviewing financial documentation (income, assets, loan documents, etc.)
• Experience working in loan servicing, underwriting, loss mitigation, or mortgage operations
• Familiarity with automated decisioning systems or financial workflow tools

Location Expectations

This position is a hybrid rolewhich has weekly onsite attendance requirements of3+ days a week in our Lunken Operations Center, Ohio location.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $26.39

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.