Scheduling Coordinator, UPMC at Home

UPMC at Home is hiring a full-time Scheduling Coordinator. This position is a remote position following an in-person orientation period in the Seven Fields office. This position is a Monday-Friday, 8: 00AM-4:30PM role with rotating weekend shifts.

The Home Health Scheduling Coordinator is an on-site position that coordinates clerical and scheduling functions for the multidisciplinary team under the direction of the Clinical Manager.

Responsibilities:

• Attend compliance training and adhere to the organization's standards of conduct, policies, and procedures.

• Focus on customer service and continually strive to perform the duties of their job in a manner that results in optimal patient satisfaction.

• Identify, develop, and participate in process improvement opportunities within the home health agency that will enhance the quality of the services provided.

• Perform duties and job responsibilities in a fashion that coincides with the service management philosophy of UPMC toward patients, visitors, staff, peers, physicians, and other departments within the organization.

• Completes payroll duties as assigned

• Calls all new patients for an Admission visit or Resumption of Care visit

• Performs visit verification activities daily. Verifies visits provided to visits ordered, scheduled, documented, and notifies the Clinical Manager of discrepancies

• Responsible for maintaining the team master schedule and visit verification

• Performs scripted Welcome Calls and Outreach Calls to all new patients

• Coordinates with Clinical Manager and Intake to schedule all patient admissions and initial visits for internal multidisciplinary referrals

• Coordinates scheduling of homecare patient visits based on patient needs, productivity expectations, and staffing, with assistance of Clinical Manager

• Process, reconcile and distribute patient information as needed

• Accept patients, family and staff telephone calls and facilitate communication between team members.

• Update patient information, print patient information and reports as required and/or directed.

• High school diploma or GED required.

• 1-year related work experience preferred.

• Competency with PC preferred.

• Knowledge of medical terminology preferred.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran