Job Posting End Date: April 16

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture

• Inclusion and diversity as a priority

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability

• Generous PTO (including paid time to volunteer!)

• Up to 9.5% 401(k) employer contribution

• Mental health support

• Career advancement opportunities

• Student loan repayment options

• Tuition reimbursement

• Flexible work environments

All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

This position is responsible for validating the policy and benefit information on all IDI new claims and on existing claims as needed. This position requires that incumbents be able to independently research, obtain and verify information as well as accurately input information into templates and various claim systems. The incumbent also needs to maintain high standards of quality despite pressing deadlines.

Principal Duties and Responsibilities

• Develop familiarities with various policy and claim systems in order to appropriately determine the type of benefits and applicable provisions that are in effect as of the date of disability.
• Understand what information and tools should be used to identify coverage information in effect and use the information and tools to validate coverage details.
• Understand claim systems in order to validate that the correct coverage information has been data entered correctly.
• Review and ensure the accuracy of the coverage information coded in the claim payment systems.
• Research ambiguous information utilizing appropriate tools and resources in order to ensure accurate interpretation of applicable coverage.
• Use judgment in determining when available information is ambiguous and unclear and does not support the ability to validate coverage to the requisite level of certainty.
• Process Benefit verification requests within the established timeframes.
• Correctly and accurately document information according to the established guidelines and procedures.
• Complete Benefit verification requests with a high degree of accuracy and quality.
• Ensure that documentation regarding various contacts and tools related to how to obtain policy and coverage information is kept up to date.
• Provide assistance and support to team members to address their knowledge needs and to ensure consistency in execution and completion of verification requests.
• Assist with training new team members or existing team members as needed.
• May perform other duties as assigned

Job Specifications

• Familiarity with policy and claim systems is preferred.
• Familiarity with ID contract provisions is preferred.
• Strong data entry skills
• Flexibility, as well as a high tolerance for ambiguous situations.
• Strong teamwork skills.
• Strong customer orientation.
• Attention to detail – the ability to follow detailed procedures to ensure accuracy in documentation and data.
• Able to maintain high standards of quality.
• Customer focus
• Commitment to task and a sense of urgency towards completing tasks.
• Strong organization skills
• Ability to energize others

~IN1

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$36,000.00-$68,000.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum