The opportunity

Join the Global Tech GTM team as we embark on a landmark year of consolidating our technical foundations across our Grow and Create business units. As the Manager of our Bengaluru-based Support and QA hub, you will lead the operational engine that ensures our global GTM applications—including Salesforce, Zuora CPQ, and Ironclad—run with clinical precision.

In the short term, you will stabilize our global support queues and establish high-standard QA protocols for our roadmap deployments. Long-term success involves building a high-performing team that acts as a center of excellence for technical validation and rapid issue resolution. You will have a direct impact on the stability of our Lead2Cash lifecycle, ensuring that the technology powering our global revenue remains flawless. This is a unique opportunity to grow within a high-impact global team and shape the technical operations of a leading tech ecosystem.

What you'll be doing

• Lead and mentor a specialized team of Support specialists and QA engineers providing global coverage for GTM business applications.

• Oversee the end-to-end QA lifecycle for Salesforce deployments and critical integrations (Zuora, Tipalti, Ironclad), ensuring zero-defect production launches.

• Manage global support operations within Salesforce, optimizing ticket routing, resolution quality, and SLA compliance.

• Partner with global Product Managers and Developers to translate roadmap requirements into comprehensive test plans and support documentation.

• Drive operational efficiency by identifying recurring technical friction points and implementing automated solutions or process improvements.

What we're looking for

• Salesforce Administrator proficiency with deep knowledge of the platform's architecture and Service Cloud functionality.

• Professional experience in QA methodologies, including regression testing, UAT coordination, and automated testing tools.

• Proficiency in managing technical support operations and ticketing systems to drive performance metrics.

• Experience in designing and documenting technical operational processes for global cross-functional teams.

• Advanced verbal and written English communication skills for collaborating with stakeholders in Finance, Sales, and Legal across multiple time zones.

Additional information

• Relocation support is not available for this position

• Work visa/immigration sponsorship is not available for this position

Benefits

At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.

Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.

While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program

Life at Unity

Unity NYSE: U is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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