The opportunity

We are Looking for a production analyst to join our Technical Support team.

As a Production analyst in the Support team, you'll collaborate with the business team, R&D team, and BI team and dive into the heart of our platform, analyzing large data sets to address technical production incidents.

What you'll be doing

• Conduct in-depth analysis of vast and intricate data sets, reflecting the behaviors of millions of users, to swiftly address technical production incidents.

• Take charge of the resolution process for cases, collaborating seamlessly with internal teams, and maintaining transparent communication with stakeholders throughout.

• Develop internal data tools for the Technical Support team to improve the investigation capabilities of the team.

• Proactively contribute to internal documentation and promote knowledge sharing within the team.

• Effectively manage and prioritize multiple customer issues across our range of products and platform

What we're looking for

• 2+ years of analytical work experience, with a preference for experience in the ad-tech industry.

1+ years as a technical support engineer (tier 2/3)

• High level of analytical and problem-solving skills, coupled with technical expertise to effectively analyze and resolve technical issues.

• Strong SQL with a proven track record of querying large, complex data sets.

• Excellent verbal and written communication skills

• Strong orientation for implementing AI tools

• Fluent English

You might also have

• Proficiency in Advanced Excel and Looker

• Advantage

• Previous experience in technical support

• Strong advantage

Additional information

• Relocation support is not available for this position

• Work visa/immigration sponsorship is not available for this position

Life at Unity

We offer a wide range of benefits designed to support employees' well-being and work-life balance. You can read more about them on our career page.

Unity NYSE: U is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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