Maintenance Controller - Technical Operations

• The Maintenance Controller
• Technical Operations at United Airlines is responsible for providing real-time support and authority for fleet (airframe/engine/component/system) issues, including deferral authority for MEL items and ensuring compliance with quality standards. The role involves collaborating with technical teams, supporting flight crews, and troubleshooting OTS issues. Candidates must have at least 5 years of line maintenance or engineering experience, an FAA Airframe and Power Plant License, and proficiency in Microsoft Office Suite. Legal authorisation to work in the United States is required. Preferred qualifications include 10 years of line maintenance with supervision, turbine shop experience, and further technical training in fleet systems. The starting rate is $46.96 per hour, with bonus eligibility and comprehensive benefits. The Maintenance Controller – Technical Operations at United Airlines plays a pivotal role in supporting the technical operations of the company’s fleet. This position is responsible for providing real-time authority and guidance for fleet (airframe/engine/component/system) issues, ensuring compliance, reliability, and schedule integrity. The role involves collaborating with a network of partners, supporting flight crews, and facilitating troubleshooting for OTS issues. The position offers a starting rate of $46.96 per hour, bonus eligibility, and a comprehensive benefits package including medical, dental, vision, life, accident & disability, employee assistance, commuter, paid holidays, paid time off, 401(k), and flight privileges. The role is essential in maintaining the operational readiness and safety of United’s aircraft fleet. Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Key Responsibilities:

• Provides real time support and authority for fleet (airframe/engine/component/system) related issues on the fleet. The position provides deferral authority for MEL items and works extensively with a network of partners to ensure compliance, reliability, and schedule integrity. The position supports a central control group and philosophy that flight crews and station maintenance personnel can access for 24/7 real-time authorization and troubleshooting support.
• Compliance and Oversight
• Provides authorization for deferral items
• Ensures total adherence to quality standards and compliance by engaging with partners
• Reviews deferral for correct application and limit control
• Provides real time advice and support for current operations
• Provides flight crews, line maintenance technicians, and dispatch partners decisions and technical advice on a collaborative basis
• Engages with service engineering, line maintenance, planning, and other support groups to reach a decision on technical completion
• Out of Service Support
• Provides real time troubleshooting and guidance to stations with OTS fleet and or related issues
• Uses control authority to set direction for OTS issues
• Acts as a conduit for brining key entities together to resolve direction and scope for OTS and complex work issues
• Collaboration with Network Operation Center/Field Disciplines
• Participates in cross functional interaction with NOC disciplines (OPB/DD/FO/SW/LP/SK)
• Participates in a ‘working together’ and collaborative environment consistent with Corporate standards with all employee groups

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Minimum 5 Years Line Maintenance and or base ‘dock’ production/engineering/related
• FAA Airframe and Power Plant License
• Microsoft Office Suite (Word/Excel/PowerPoint)
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• 10 Years Line Maintenance with Supervision experience
• Turbine Shop experience
• Further Technical Training in fleet and extensive system knowledge

The starting rate for this role is $46.96.
This is also a bonus eligible position (i.e. profit sharing).

We offer competitive benefits: medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges (subject to the respective collective bargaining agreement).

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [Job Accommodations@united.com](mailto:Job Accommodations@united.com)

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Key Responsibilities:

• Provides real time support and authority for fleet (airframe/engine/component/system) related issues on the fleet. The position provides deferral authority for MEL items and works extensively with a network of partners to ensure compliance, reliability, and schedule integrity. The position supports a central control group and philosophy that flight crews and station maintenance personnel can access for 24/7 real-time authorization and troubleshooting support.
• Compliance and Oversight
• Provides authorization for deferral items
• Ensures total adherence to quality standards and compliance by engaging with partners
• Reviews deferral for correct application and limit control
• Provides real time advice and support for current operations
• Provides flight crews, line maintenance technicians, and dispatch partners decisions and technical advice on a collaborative basis
• Engages with service engineering, line maintenance, planning, and other support groups to reach a decision on technical completion
• Out of Service Support
• Provides real time troubleshooting and guidance to stations with OTS fleet and or related issues
• Uses control authority to set direction for OTS issues
• Acts as a conduit for brining key entities together to resolve direction and scope for OTS and complex work issues
• Collaboration with Network Operation Center/Field Disciplines
• Participates in cross functional interaction with NOC disciplines (OPB/DD/FO/SW/LP/SK)
• Participates in a ‘working together’ and collaborative environment consistent with Corporate standards with all employee groups

What’s needed to succeed (Minimum Qualifications):

• Minimum 5 Years Line Maintenance and or base ‘dock’ production/engineering/related
• FAA Airframe and Power Plant License
• Microsoft Office Suite (Word/Excel/PowerPoint)
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• 10 Years Line Maintenance with Supervision experience
• Turbine Shop experience
• Further Technical Training in fleet and extensive system knowledge

Equal Opportunity Employer
The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo.

• All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using Responsibilities
• Responsible for providing real-time support and authority for fleet (airframe/engine/component/system) related issues.
• Take ownership of deferral authority for MEL items and work with a network of partners to ensure compliance, reliability, and schedule integrity.
• Deliver high-quality technical advice and support to flight crews, line maintenance technicians, and dispatch partners.
• Collaborate cross-functionally to engage with service engineering, line maintenance, planning, and other support groups to reach technical decisions.
• Lead efforts to provide real-time troubleshooting and guidance to stations with OTS fleet and related issues.
• Help drive innovation in resolving direction and scope for OTS and complex work issues using control authority.
• Participate in cross-functional interaction with NOC disciplines and maintain a collaborative environment consistent with corporate standards. Skills
• Demonstrated experience in line maintenance and/or base dock production/engineering is essential.
• Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint, is required.
• Experience in turbine shop operations is preferred.
• Further technical training in fleet and extensive system knowledge is advantageous.
• Supervision experience in line maintenance is preferred. Education
• FAA Airframe and Power Plant License is required.