United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. 

With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

Job overview and responsibilities

As part of the Airport Experience team, this individual will work very closely to support and enhance various applications that helps serving millions of customers at the airport. The Manager will apply proven technical, analytical, and problem-solving skills to help identify, resolve issues, find opportunities of improvement. 

•    Production support. With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel
•    Continuously monitor application performance, availability, and security using tools like Dynatrace and Datadog or Prometheus, Grafana. 
•    Lead the design, development, and planning for solutions and technology standards to solve complex business and IT problems. 
•    Respond and troubleshoot incidents created in Incident management tools like Service Now.
•    Implement proactive monitoring alerts and detect issues before it impacts business users.
•    Actively participate in production incident calls and quickly restore services to end the impact for business users.
•    Perform root cause analysis and take preventive measures.
•    Maintain Knowledge base articles and update incident response documentation.
•    Feature development and defect fixing of enterprise applications.
•    Embed reliability in software lifecycle coordinating with other developers.
•    Create Dashboards and metrics to check overall health of crucial business functions of the enterprise applications.
•    Implement guardrails to prevent system/common failures.
•    Hands-on development, support and troubleshooting software systems as required, optimizing performance, resolving problems, and providing follow-up on all issues and solutions.
•    Participate in code reviews of peer developers.
•    Responsible for communication of progress to senior IT and Business leadership
•    Guide other team members adhere to best coding practices and methodologies.
•    Coordinate with other internal teams for troubleshooting and resolution of any application issues. 
•    Responsible for software development during the design/build phases of the SDLC
•    Perform as technical lead on development and support projects.
•    Participate in software design meetings and analyze user needs to determine technical requirements.
•    Responsible for making sure in-progress builds follow the approved designs.
•    Provides support to the engineers, architects, during design, implementation, and operationalization at airports.
•    Participates actively in Agile ceremonies and provide updates.
•    Demonstrate knowledge of software engineering best practices such as: version controlling, software packaging and software release management
•    Task Planning, delivery tracking, reporting
•    Develop, Support, and troubleshoot software systems as required, help optimizing performance, analyzing & resolving problems, and providing follow-up on all issues and solutions according to the ITSM practices.
•    Coordination with other enterprise teams
•    Resource Management, onboarding, continuous learning
•    Applies Secure coding practices, remediates vulnerabilities and scanning issues.

This position is offered on local terms and conditions.  Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.