Reservation Sales & Services Representative, MEX

As a reservation sales & services representative in Mexico, you will assist customers with travel concerns, handle refunds, manage flight recovery, and resolve conflicts. Responsibilities include communicating with customers about fares, schedules, and travel documents, arranging special services, and supporting company employees with travel plans. The role requires fluency in English and Spanish, a high school diploma or equivalent, legal authorisation to work in Mexico, and flexibility to work all shifts, including weekends and holidays. Candidates must be at least 18 years old, possess a valid US Visa and Passport, and pass an interview. One year of experience in sales or customer service is preferred. The reservation sales & services representative, mex, plays a vital role in supporting customers with travel-related inquiries and facilitating seamless travel arrangements. This position is based in Mexico and involves direct communication with customers regarding fares, schedules, and travel documents, ensuring a courteous and professional experience. The role also includes resolving customer conflicts, arranging special services, and assisting with business and personal travel plans. Candidates must be fluent in both English and Spanish and able to work flexible hours, including weekends and holidays. The position offers opportunities for career growth and access to top-tier health and wellness benefits, as part of a global network. Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

We have a wide variety of career opportunities around the world — come find yours.

Contact Centers

Contact Centers assist customers with travel concerns, administer refunds, handle flight recovery, conduct quality assurance checks, and more

Job overview and responsibilities

• Communicates information to customers regarding fares, rates, schedules, routings, travel documents (Visa/Passports, etc.), flight arrival and departure times or related services, in a pleasant, well-modulated voice and courteous manner

• Resolves customer conflicts requiring handling or service

• Arranges for ticketing and other special services

• Notifies customers of flight irregularities and changes in schedules

• Assists company employees in arranging business and personal travel plans

• Operates computer terminal equipment to access, input and retrieve information

• Sells consultatively

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

Required

• High School Diploma, GED or education equivalent required
• Must be fluent in English and Spanish ( written and spoken)
• Must be at least 18 years of age required
• Must be flexible to work all shifts and, when necessary, available 7 days a week, including holidays and weekends, to deal with any operational and/ or unforeseen situations.
• Must have valid US Visa and Passport
• Must be legally authorized to work in Mexico for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• Prefer one year of experience in sales, customer contact, or other related work required

We have a wide variety of career opportunities around the world — come find yours.

Contact Centers

Contact Centers assist customers with travel concerns, administer refunds, handle flight recovery, conduct quality assurance checks, and more

Job overview and responsibilities

• Communicates information to customers regarding fares, rates, schedules, routings, travel documents (Visa/Passports, etc.), flight arrival and departure times or related services, in a pleasant, well-modulated voice and courteous manner

• Resolves customer conflicts requiring handling or service

• Arranges for ticketing and other special services

• Notifies customers of flight irregularities and changes in schedules

• Assists company employees in arranging business and personal travel plans

• Operates computer terminal equipment to access, input and retrieve information

• Sells consultatively

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Required

• High School Diploma, GED or education equivalent required
• Must be fluent in English and Spanish ( written and spoken)
• Must be at least 18 years of age required
• Must be flexible to work all shifts and, when necessary, available 7 days a week, including holidays and weekends, to deal with any operational and/ or unforeseen situations.
• Must have valid US Visa and Passport
• Must be legally authorized to work in Mexico for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• Prefer one year of experience in sales, customer contact, or other related work required

Equal Opportunity Employer
The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo.

• All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using Responsibilities
• Responsible for communicating information to customers regarding fares, rates, schedules, routings, travel documents, and related services in a courteous manner.
• Take ownership of resolving customer conflicts that require handling or service.
• Arrange for ticketing and other special services as needed.
• Notify customers of flight irregularities and changes in schedules.
• Assist company employees in arranging business and personal travel plans.
• Operate computer terminal equipment to access, input, and retrieve information.
• Sell consultatively to customers regarding travel arrangements. Skills
• Fluency in English and Spanish, both written and spoken, is required.
• Experience in sales, customer contact, or related work is preferred.
• Ability to operate computer terminal equipment is necessary. Education
• A High School Diploma, GED, or education equivalent is required.